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HT2000W Router

New Member

HT2000W Router

Got home from work to find all the lights off on the router. Disconnected and reconnected all wires. Reset surge protector and nada. Anyone else had this problem?
4 REPLIES 4
Assistant Professor

Re: HT2000W Router

Hello R_Han, so not even a power light? You're sure the outlet has power and the surge protector isn't blown? Some cheap ones are a one shot deal.

 

Storms in area and/or a power outage?

Associate Professor
Assistant Professor

Re: HT2000W Router

Also is it a GFCI protected outlet or mains circuit breaker that may be tripped?

Moderator
Moderator

Re: HT2000W Router

Hello R_Han,

 

Welcome to the community and thank you for posting. I pulled up your account to address your concerns.

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Jun 19, 2017 between 2:00 PM - 5:00 PM. Call us at 866.347.3292 and reference case #104479112 if you need to reschedule.

 

Please let us know how the site visit goes.

 

Thanks,
Liz

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