Hello R_Han, so not even a power light? You're sure the outlet has power and the surge protector isn't blown? Some cheap ones are a one shot deal.
Storms in area and/or a power outage?
The power brick has a light on it for the HT2000w, is that lit green?
Welcome to the community and thank you for posting. I pulled up your account to address your concerns.
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Jun 19, 2017 between 2:00 PM - 5:00 PM. Call us at 866.347.3292 and reference case #104479112 if you need to reschedule.
Please let us know how the site visit goes.