I'm new to this community, but have had Hughesnet for about a year, and any help at all is appreciated!
So I have an HT2000W router whos System light stays off, and has no internet access. All of the other lights are on, but the Transmit/Receive lights don't blink.
In the System Control Center, system status shows this:
Diagnostic Code: 0000-4000-0400-0043
State Code: 21.1.5 -- Connecting to gateway
Summary Operational State: Down
IP Gateway Association State: Associating
TCP Acceleration: Down
Satellite Receive Signal Strength: 93
I have tried reboots as well as unplugging, waiting about a minute, and plugging it back up. I have about half of my data plan remaining, and it's been sunny and clear outside all day.
Thank you for reading!
Welcome to the community and thank you for posting. I apologize you are going through this. After running diagnostics on your account, I can see we need to get a technician out to replace the modem and the radio transmitter. Please see your private messages for further details.