HT2000W modem help?

[km1101]

I recently upgraded from Gen 4 to Gen 5, and I’ve been trying to activate the HT2000W modem, but I haven’t been able to get it working.
When I go onto the 192.168.0.1 site, my SAN shows a — and there’s a red warning that says:
“Your System is Not Quite Ready
Once your installer has activated your modem, you will be able to complete your Service Activation and go online.
If you are replacing an existing satellite modem, please wait while your new modem completes activation.”
I recieved my new modem in a box, along with the gray wire that connects to a PC, and the black wire that plugs into an outlet, and a black wire that connects the modem to the wire that plugs into the outlet. I’ve also unplugged the modem three times and waited an hour each time, and I also pressed the reset button as well.
When I have the modem powered on, the power light comes on, and so does the LAN and WiFi lights, but the System and the Recieve and Transmit lights just won’t come on. I’ve plugged all the cords into the modem, but I’m not sure what I’m doing wrong.

[Liz]

Hi km1101,

I see it's your first post here, so welcome to the community! Let's get a tech out there to help get your modem activated, or replaced if need be. Your complimentary dispatch is currently scheduled for our earliest available slot: Monday, Apr 30, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112055481 if you need to reschedule. Please let us know how the site visit goes.

[RT_Savell]

Liz why do they need tech? All the hardware is already installed. Activation should be something that a customer and support can do on the phone. I’m having a similar issue. Except no new equipment. We have had some bad weather but when they first done the installation outside I took a permenint marker and made marks on the dish brackets to tell if it ever got moved. It hasn’t been moved outside, atleast not totally out of place. I don’t know how much it would sway or wobble when the wind blew really bad like almost tornado. But my modem is doing the same identical thing now. I don’t need a tech unless we determine something is broken. The dish is in place and hasn’t moved. I feel like I’m waiting on something on Hughes Net end to happen. Like rebooting it on that end. 

[GabeU]

@RT_Savell

Barring the expected process of an upgrade, which evidently is not working properly for the OP, activation needs a tech, not only for the process of the actual modem activation, but espcially to inspect and make sure that equipment problems aren't causing the issue.  The latter isn't something they can do over the phone.  

[gokartergo24]

It more then likely needs a new SBC file. They are changing all the time.  Especially if the reinstall button was pressed..  That I now of. There is no way to send that file to the modem if it is not up and running.. Only manually by a tech..

[Liz]

Hi km1101,

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread.