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HT2000W power light only on modem

New Poster

HT2000W power light only on modem

Modem only lights top power light, no other lights.


Have left unplugged for 10+ minutes, same. All lights up for a few seconds after replugged, then nothing.


I can access but not systemcontrol. Obviously, no internet/wifi.



Distinguished Professor IV

Re: HT2000W power light only on modem



It's possible that weather at your gateway is affecting your service.  


The reps will likely need to look into this for you.  They're on M-F from approximately 9AM to 6PM EST, and they usually reply within a day.  


Be sure to leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment, which they will likely try to do.

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Re: HT2000W power light only on modem

Hello @andrews11,


Thank you for reaching out to us and welcome to the community. It appears you already called into our support line yesterday, and have a technician scheduled to come out. I am confident the tech will be able to provide resolution for this issue. Please update me here, if you need further assistance after the appointment.