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Having problems at night

jrgarrett
Sophomore

Having problems at night

I have been noticing for the last week or so around... 8pm or 9pm, I get random diagnostic codes like.. 0000-4000-0400-0043. Around that time the internet is really unstable.. It shows that it is an uplink issue. I am hoping that it is nothing serious because I am on a fixed income and cannot afford a service call or a service fee. I am hoping it is related to the holidays. DSS33507385 Thanks, Jerry.
 
---------------------------------------------------------------
System Level Diagnostics
--------------------------------------------------------------- Monitoring interval 12/30/2016 02:00:05 - 12/30/2016 03:00:05 Problem(s) Detected [*** - Triggering Statistic(s)] Uplink Overall BAD Uplink BAD TCP Acceleration BAD --------------------------------------------------------------- Uplink Diagnostic Statistics --------------------------------------------------------------- Status BAD Packets Dropped 6334(20.20%) BAD *** --------------------------------------------------------------- TCP Acceleration Diagnostic Statistics --------------------------------------------------------------- Status BAD PBP SACKs Received 1018(4.49%) BAD PBP Packets Retransmitted 3076(13.55%) BAD TCP Packets Retransmitted 8322(7.02%) BAD PEP Outage Time: 0 % PEP Helper Stats: MAX LLRTT BB# 0 Packets Transmitted 22697 Packets Received 102593 TCP Packets Received 74337 TCP Packets Transmitted 118534 Num of Spoofed Conns 2461 --------------------------------------------------------------- RTT Diagnostic Statistics ---------------------------------------------------------------
30 REPLIES 30
Liz
Moderator
Moderator

Re: Having problems at night

Good morning jrgarrett,

Thanks for posting, we'd like to help address your concerns. Are you saying that around 8-9 pm you lose internet connectivity periodically? Is this still happening now? Does this still happen while directly connected to your HughesNet modem?

If you lose connectivity, please visit 192.168.0.1 in your browser to check your System Status. Click on System Status and let me know what state code you get.


Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz
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jrgarrett
Sophomore

Re: Having problems at night

I don't totally lose my connection.. But it can get very unstable, almost like cutting in and out or corrupting downloads.. It happens every night between  8PM AND 9PM.. Same diag code everytime.. Refers to an Uplink Error.
jrgarrett
Sophomore

Re: Having problems at night

During the day I get a normal code of  0000-0000-0000-0005
jrgarrett
Sophomore

Re: Having problems at night

... And yes it happens connected  directly to the Modem, Rebooting does not help at those times.. Before 8PM and after 10:00PM it works like Normal.. No Errors.
Liz
Moderator
Moderator

Re: Having problems at night

Hi jrgarrett,

I was referring to the State Code, not the diagnostic codes:



In any case, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Thursday, Jan 5, 2017 between 2:00 PM - 5:00 PM, our earliest available slot.

Call us at 866.347.3292 and reference case #102158232 if you need to reschedule. Please let us know how the site visit goes. 

Thanks, 
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

jrgarrett
Sophomore

Re: Having problems at night

I cannot afford a service call. the state codes are usually normal, just the diag codes.
jrgarrett
Sophomore

Re: Having problems at night

------------------  Diagnostics Code(s)  -------------------  Diagnostic Code computed over : 3 intervals    Diagnostic Code(s): (most recent first)    1. 0000-0000-0016-3846 (18:00:02 : 22:00:03)  2. 0000-0000-0000-0005 (16:00:02 : 19:00:02)  3. 0000-0000-0000-0005 (13:00:02 : 16:00:02)  4. 0000-0000-0000-0005 (10:00:01 : 13:00:02)  5. 0000-0000-0000-0005 (07:00:01 : 10:00:01)  6. 0000-0000-0000-0005 (04:00:01 : 07:00:01)  7. 0000-4000-0400-0002 (01:00:00 : 04:00:01)  8. 0000-0000-0400-0041 (22:00:00 : 01:00:00)
jrgarrett
Sophomore

Re: Having problems at night

State code is 0.0.0
Liz
Moderator
Moderator

Re: Having problems at night

The site visit is free, no worries.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!