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Help. Weird Stuff

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Help. Weird Stuff

I just auto pay my bill for 30g monthly on the 19/20. TODAY it says 20 percent packet loss and 4.7g REMAINING on my plan! How can i have 16% left on a plan that has just re-newed? Nothings changed on our end.... actually, its even less usage cause we unplug/off unused wifi tablets and phones.

Do we do a reset of the modem? How can data just dissapear right after the bill is paid? I didnt use all this data, no way....

Distinguished Professor IV

I'd try rebooting the modem.  Edit: the data resets not when you pay the bill, but at the end of your cycle. You can see when that is by going to!/usage and looking under "allowance resets"

You can also check the usage meter if you have it, or check your account online. 

ks for a prompt reply to my situation! I will try that reboot and see if it goes away. What is causing this packet loss is unknown to me...


Good morning LHinds21749, 


It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.





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