Help. Weird Stuff

[LHinds21749]

I just auto pay my bill for 30g monthly on the 19/20. TODAY it says 20 percent packet loss and 4.7g REMAINING on my plan! How can i have 16% left on a plan that has just re-newed? Nothings changed on our end.... actually, its even less usage cause we unplug/off unused wifi tablets and phones.

Do we do a reset of the modem? How can data just dissapear right after the bill is paid? I didnt use all this data, no way....

[maratsade]

I'd try rebooting the modem.  Edit: the data resets not when you pay the bill, but at the end of your cycle. You can see when that is by going to http://192.168.0.1/#!/usage and looking under "allowance resets"

You can also check the usage meter if you have it, or check your account online. 

[LHinds21749]

ks for a prompt reply to my situation! I will try that reboot and see if it goes away. What is causing this packet loss is unknown to me...

[Liz]

Good morning LHinds21749, 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Thanks,

Liz