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Help with internet at remote home

New Poster

Help with internet at remote home

I have a remote home and got a notice that nest was disconnected and it seems there is no usage since yesterday. Is it possible to restart the modem and check the connection without being there ?
2 REPLIES
Moderator

Re: Help with internet at remote home

Hello Ryan,

 

Thank you for reaching out to us. I am sorry this has happened. We do have the ability to reset the modem remotely, but there is no communication to your modem. The modem would need to be reset at the location. 

 

-Damian   

Moderator

Re: Help with internet at remote home

Ryan,

 

Since I haven't heard back from you, I checked in on your account and see our phone agents assisted you by sending a tech to restore your service. Feel free to reach out if you have other concerns.

 

-Damian