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realmenow
New Poster

Help

I have been working with customer service to try to find out why my internet is so slow. all they tell me that they are providing up to 25 mbps but when i try to stream or anything on my lap top it's slow. I am fed up with this as a matter of fact it takes approx 3min to log in the hughes web site. Like I said I'm saving up for the cancellation fee.

2 REPLIES 2
maratsade
Distinguished Professor IV

Do you have any case numbers you could post? Not mandatory, but if you have them, they help speed things up.  Also, to have speed issues addressed on this site first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
For more information on running these tests, check this page: https://support.hughesnet.com/en/faq/internet/how-check-your-speed-performance

 


@realmenow wrote:

I have been working with customer service to try to find out why my internet is so slow. all they tell me that they are providing up to 25 mbps but when i try to stream or anything on my lap top it's slow. I am fed up with this as a matter of fact it takes approx 3min to log in the hughes web site. Like I said I'm saving up for the cancellation fee.


 

Liz
Moderator
Moderator

Good morning realmenow, 

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!