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Horrible Speeds on Gen 5

Jebarnette
Sophomore

Horrible Speeds on Gen 5

I had previously posted a couple of weeks ago about constant uplink errors occuring. In which no solution was found i decided to change to Gen 5 to get better speeds and possibly fix these issues. The previous uplink errors have NOT been fixed and the speeds i'm getting are worse than gen 4. I'm constantly sitting at around 150kbps - 1.5 mbps. I'm not in FAP mode and i've gotten the same speeds hooked directly into the modem. 

 

I understand that speeds are not guaranteed on satellite however they should at least be within the ball park? Especially when im paying more than before for Gen 5 over Gen 4. Screenshot_3.png

31 REPLIES 31
GabeU
Distinguished Professor IV

Re: Horrible Speeds on Gen 5

The speed of 150Kbps to 1.5Mbps is all day, not just during the peak usage period?  No, speeds aren't guaranteed, but speeds that low are definitely a problem.   

 

Can you post the link to your testmy.net results so that they can be viewed?  

 

What Satellite Name and Beam ID does it show in the Satellite box on the System Information page?   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Jebarnette
Sophomore

Re: Horrible Speeds on Gen 5

For roughly an hour or two after the install i got 11-15mbps.

 

EchoStar-17-NAD and Beam 40

 

http://testmy.net/quickstats/jebarnette

 

I haven't done many tests, but all the ones I have done have been pretty horrible. 

GabeU
Distinguished Professor IV

Re: Horrible Speeds on Gen 5

Unfortunately, the reps won't be back on until Monday, and the uplink issues are something that they, themselves, will have to address.    

 

I'd suggest getting a few more tests in at testmy in the meantime.  And I know they'll take forever, but try some get some manual 25MB download tests in, as this is the size they normally ask for and which the engineers need.  

 

And I know from what you mentioned in your other thread that connecting via LAN cable is difficult, but the possiblity of the low speed being a result of the WiFi has to be ruled out.  Not that this is necessarily what's happening (and I doubt it is), but it still needs to be made sure of.  

 

If the uplink errors are causing issues, one thing you can try, other than power cycling the modem (unplugging it, waiting a minute, then plugging it back in), is turning off Web Acceleration.  I'll paste the procedure below.  

 

I really do wish I could do more.  I know that it's no fun having speeds so low.  I don't know if others will have any ideas of other things to try, but if they do I'm sure they'll say so.  Again, though, in the meantime, try to get a few of the manual 25MB download tests in, and make sure you're signed into testmy.net when you do them so they'll be saved.  I'll tag the reps so they'll be sure to see this thread.  @Liz @Amanda

 

 

Please follow the directions below to disable Web-Acceleration.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
photo skUivVb.png

3: Click on "Web Acceleration" then "Control" outlined in red.
photo jnchLQt.png

4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
photo mQGk0j9

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.



Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Jebarnette
Sophomore

Re: Horrible Speeds on Gen 5

Understandable. I'll wait for their replies. Im directly connected to my router. Not through wifi. And ive tried directly connect to the modem as well. Ive also tried the web acceleration idea.
Thanks for the help. Sorry if my messages are poorly formated, using mobile.
Liz
Moderator
Moderator

Re: Horrible Speeds on Gen 5

Good morning Jebarnette,

 

Thank you for posting and sharing your testmy.net URL, looking forward to more more test results. I know your beam has had a readjustment a few weeks ago, so I've located your new SAN and escalated your case to engineering. Once I have any news to share I'll post back.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Jebarnette
Sophomore

Re: Horrible Speeds on Gen 5

Good morning Liz,

 

Thanks again for your help, i'll await further information from you all. 

 

I'll try my best to do more tests.

Jebarnette
Sophomore

Re: Horrible Speeds on Gen 5

Any updates on the situation at hand? It's been 3 days.

Tags (1)
Liz
Moderator
Moderator

Re: Horrible Speeds on Gen 5

Hi Jebarnette,

 

Thank you for checking in, we're hoping for an update soon. We've inquired with management and are awaiting to hear the status on this general engineering update. 

 

Your patience and understanding are much appreciated.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Jebarnette
Sophomore

Re: Horrible Speeds on Gen 5

I had to make a new email, so im not sure if this is appearing as the same person or not. The issue's are still persisting and its been 2 weeks since i've started this. Also my data seems to reset constantly, which i won't complain about. Since having infinite data would be a decent thing to have whilst having speeds dipping as low as 98kbps now.