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How do I get faster speeds?

ericzierden
New Member

How do I get faster speeds?

How do I get faster speed? The guy who sold us the package said our area was testing at 15-17 mbs and it's less than 1/2 that ! When going to fast.com. speeds have tested 3.5 - 6.4 mbs and tv and internet are slow. when picking a tv show on hulu it just spins and thinks and says "loading". How can i get faster speeds and fix this?
2 REPLIES 2
Gwalk900
Honorary Alumnus

Re: How do I get faster speeds?

Most speed tests are not set up to account for the latency inherent in a satellite connection as well has the fact that your are behind a CGN server.

One speed test that is accepted is at http://testmy.net

It is suggested that you create an account there so that your test results are saved and that you then post a link here in your topic to the results page.

In order to obtain accurate baseline data you need to run a group of three tests spaced at least 5 minutes apart. The tests should be done three times throughout the day, early, midday and late evening.

You will want to perform the MANUAL test of 12 MB download and 2 MB upload

You will need to perform the tests with a computer connected directly to the modem .... no router in use.

Note that plan speeds are "up to" your plans rated speed although Hughes does strive for at least 60% of that.

Be aware that all Hughes plans have data caps and your speeds will be severely reduced if you exceed your data allotment.

Speeds on a satellite connection will not have the same "stability" that ground based ISP's enjoy so there is a "prime-time" congestion periods.

Watching TV/Video is a extremely data intensive activity and while it can be done, it must be done sparingly with a close eye on the usage meter.

It is suggested that turn down the resolution as much as possible. Viewing video in HD will consume data at an alarming rate.


These are the "tools" you have available to measure your data usage:


Hughes offers three different usage meters:

#1: The modems internal SCC (System Control Center) display that can be found by entering 192.168.0.1 into your browser.

The portion devoted to data allowance looks like this:

(click on picture for larger image)

The above meter has the advantage of being always available, it shows allowance info from all THREE "data buckets", Anytime Bytes (8am to 2am local) , Bonus Bytes (2am to 8am local) and Token Bytes which are extra cost data blocks that can be "stored" for use if and when needed.

The only problem with the above meter is in its "resolution". You won't see it increment downward in amounts less than 100 MB's.

Its great for a quick check but lacks "detail" if you are trying to track a data loss issue.


#2: There is a utility that is available for download and installation on your computer from your dashboard at http://supportcenter.myhughesnest.com called the Download Status Meter:

(click on picture for larger image)

It too displays remaining data in all THREE "data buckets", Anytime Bytes (8am to 2am local), Bonus Bytes (2am to 8am) and the optional extra cost Token Bytes.

It also has a handy little ribbon graph that quickly shows if you are ahead or behind the "usage curve".

This meter, once you are past 1 GB of usage also lacks "resolution" and at times is slow to "update" from the source but it still has its uses. It also has a "u sage history" display.


#3: The third and most accurate of the usage meters is the "at a glance" meter found after logging into your dashboard at http://supportcenter.myhughesnet.com:

(click on picture for larger image)

This one is the most accurate ... you can see usage right down to a single MB if needed.

It too shows data remaining in all three data buckets .. Anytime, Bonus and Token.


In addition to the "usage meters" there is also a History display in addition to the one within the Download Status Meter utility.

It can be found on your dashboard after clicking on the "usage" tab.

It is, as a history, subject to some delay ... usually one to three hours. The display has been recently updated: 


That pretty much sums up the official Hughesnet "tools".


There is another program we use frequently around to track usage on a single computer called GlassWire: (there is a free and paid version ... free is fine)

https://www.glasswire.com/help/


It will provide usage det ails for all programs and background processes on the single computer upon which it is installed:





There are of course other things you can do:

Install Adblock Plus to stop data being wasted by unwanted ads

NoScript to block scripts from running

Reduce playback resolution on videos where ever possible.






  

 

Chris11
Alum

Re: How do I get faster speeds?

Hi Eric,

I must say, Gwalk has you covered here. If you don't mind please take a look at his suggestions. Speed tests for satellite internet need to be done a certain way to accurately see what you are getting. Hopefully his other suggests also help. The ad blockers have always made for a smoother browsing experience overall in my experience. Feel free to post more results once you've run some more speed tests at www.testmy.net. Hope to hear from you soon!

Thank you,
Chris