How to move router/modem to new location in house

[mg61]

Installer insisted that the router be placed in the most remote location of our home, a storage closet that has limited access. I want to move router out of there to an actual location that we can access easily! What do we need to move this, thanks in advance

[GabeU]

@mg61 

I believe moving the modem is something a tech has to do, as they have to ensure that it's done properly.  

A HughesNet rep will have to look into this for you.  They're on M-F from approximately 9AM to 6PM EST.  They usually respond within a day, so hopefully you'll see a reply from one tomorrow.

Edit:  I just realized that, because of the holiday, the reps may not be on today (Friday), so it may not be until Monday when you see a reply from one.

[Liz]

Good morning mg61,

I see it's your first post here, so welcome to the community! The technician may have installed the modem close to where cable from the dish entered the house. Ultimately the installation is signed off by whoever was present at the time of installation, which is why we require someone who is 18+ to be there to ensure the installation is completed to satisfaction.

I may have located your account, but I wanted to be sure- was your system installed in 2014? Account number ending in 89?

-Liz

[mg61]

Oh I signed for it was not given a choice it was there or not installed. I've had it with tech support always insisting I plug my computer into it and having argument with them over it. Latest statement was we had wifi extender incorrect and that was our issue. I just want this moved to a usable location and to quit being held hostage by employees and contractors of HughesNet

[Liz]

Hi mg61,

I'd like to make sure we're on the same page, the installer did not give any other choice as to where to put the modem?

Do you have the HughesNet Wi-Fi Booster (wifi extender) to increase the range of the modem?

Please private message me your account number or associated phone number so I'm sure I'm looking at the correct account.

Thanks,

Liz

[mg61]

Message sent

[Liz]

Thanks mg61!  Looks like this is the same account, so I've sent you a complimentary wifi booster (A $99 value) that's designed to work with the HughesNet modem in order to extend the wifi range. Let's give that a shot first to see how that improves your wifi devices' connectivity.

The wifi booster should arrive soon; in the meantime you can check out information about our wifi booster and how it works. There's also a link to the manual so you're prepared when the booster arrives.

-Liz

[mg61]

Okay and thanks Liz hope this works

[mg61]

Have installed the wifi booster and am having an issue with one of our connections they get disconnected and reconnected on the 5G network  and can only stay connected on the 2G network. We did not have this issue prior to new HughesNet Booster, any suggestions? Also we have a lot of lag and yes I know we are in FAP but this is different not sure how to explain. Did look at the system status and found RTT had an X on it which indicates ping issue if I am correct.  Did find an excellant signal location for booster so not sure why we have this. Any help appreciated thanks

[GabeU]

@mg61 

RTT (Round Trip Time) does indicate a latency issue, so I would keep an eye on that.  If it's something that happens frequently, that's definitely a problem.  

The 5GHz band does have have a shorter range than the 2GHz band, but I wouldn't think adding a device that's meant to extend the signal would cause problems where there  before.  Does the disconnect/reconnect happen with a specific device or any device connected to the 5GHz band?  Also, is it in one specific area of your home, or does the location not seem to matter?  If it's one specific area, is the 5GHz signal in that area showing as strong?

[mg61]

The disconnect/reconnect was on the closest devise to new booster did not have this issue last night. No idea why but no red x in RTT either.

[GabeU]

@mg61 

Interesting.  And it's good that it didn't happen again last night.  

With the RTT problem, it's possible that it was as a result of bad weather at your gateway location, or even a glitch somewhere along the transmission route.   Hopefully it won't happen again, but if it does, please do let us know.