I'm sure the reps here will help you, but they may not reply until at least Monday, as they are generally on M-F from approximately 8AM to 5PM EST. However, in the meantime, please make sure to leave your modem plugged in so that the reps can perform remote diagnostics on your HughesNet equipment if they deem it necessary.
Also, three other things. First, please make sure that the coax cable connector at the back of the modem is finger tight. It doesn't need to be any tighter than this, but it shouldn't be loose. Also, please make sure that the power plug going into the back of the modem is fully inserted. Don't take it out and reinsert it, as it's delicate. Just make sure it's pushed in all the way. Lastly, if your modem is plugged into a surge protector or power strip, try plugging it directly into an outlet to see if that makes any difference. Power strips, and especially surge protectors, can sometimes affect the electricity throughput enough that it negatively affects the modem. If it doesn't make any difference, please feel free to plug it back into the power strip or surge protector if you feel more comfortable with it being plugged into such, but please then leave it powered for the above mentioned remote diagnostics.
I see it's your first post here, so welcome to the community!
After reviewing your case notes we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jun 23, 2018 between 05:00 PM-08:00 PM . Call us at 866.347.3292 and reference case #113200282 if you need to reschedule. Please let us know how the site visit goes.
Good morning Lortega1980,
Hope the site visit went smoothly. I pulled up your account and saw that you're back online! If you have any other concerns, feel free to drop by the community again. Have a good weekend!