@JT_Money
No problem.
Here's the bottom line. No one is trying to rip you off. When compared to ground based or cell based interntet, HughesNet's throughput is considerably more limited. Because of this limited throughput, they can't offer higher, nor unlimited, data packages. The more data offered means more people online at any given time, and doing what most people would do with more data, which is both devices that are constantly connected and using data, and streaming, which is even worse. Their infrastructure can't handle the higher traffic that numerous people doing these things would require, and the service would slow to a crawl for everyone trying to use it. Think of trying to throw 50,000 cars per hour down a road that is only designed to handle 10,000. It becomes a traffic jam. Because of this, the data caps must be in place, and with the amounts they are. The data caps cause people to ration their high speed data, but it's a necessary evil due to what the system can handle at any given time.
As for the price, satellite internet is the most expensive type of internet there is to provide, per capita. The satellites, the gateways, the fees and whatever else. It's not cheap to offer. Could it be cheaper? Probably, but nowhere near as cheap as ground based services, and in the end, they're a business.
No one is expecting you to accept bad speeds. The speed tests not only help to verify the problem, but also help to point to the cause of it, and they're a necessary part of the troubleshooting process. The reps/engineers can't help if they don't know what's going on. Again, though, the reps will have to verify if WiFi speed testing will be okay, as WiFi itself can be part of the problem.
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