If you'd like help with your speed issues, the reps will need some speed tests to be performed. The instructions for the speed tests are as follows....
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the manual 25MB size download test file
-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.
First off, if you're in FAP don't bother with the speed tests. You need to not be in FAP when you run the speed tests.
Secondly, HughesNet is a company who data cap policies are built around what the system can handle and what's fair for its customers.
Thirdly, no one forced you to sign up for HughesNet, and no one is forcing you to stay with HughesNet.
Lastly, there is no false advertising with numbers. Every ISP advertises in Mbps, and every speed test out there measures in Mbps.
If you don't have the ability to run the tests while connected with an ethernet cable then run the tests using the HT2000W's WiFi, but ensure that NOTHING else is connected via WiFI at the time you run the tests.
"Also, the bit about having to make sure that your data isn't being used by the service itself???? What kind of crap is that???? My PROVIDED modem could be using up my data???" I have no clue what you're referring to.
Lastly, please watch your language. This is a public site.
Funny how a wired network connection is behind the times, when it's more reliable, and often, faster, than a wireless 2.4Ghz or 5Ghz connection.
Sorry, but if you want to be childish in responses, then... /shrugs/
I had internet with a service provider who advertised 30Gbps speeds, and I averaged 25Gbps on my downloads.
There is presently no ISP in the United States that provides, nor advertises, speeds of 30Gbps, nor 25Gbps, nor anything anywhere near that speed.
BTW, at a speed of 25Gbps you'd be over your 1TB data cap in just under six minutes.