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HughesNet Tier 4 support refused to help with unusual high latency problem

Professor

Re: HughesNet Tier 4 support refused to help with unusual high latency problem

That's nuts. And it's getting worse, isn't it?

 


@MarkJFine wrote:

While we're discussing this, just got this error from my server's cron:

 
Fatal error: Uncaught cURL Lib: [28] Operation timed out after 59999 milliseconds with 0 bytes received (TwitterOAuth\Exception\CurlException) thrown in /usr/home/xxxx/xxxx/vendor/ricardoper/twitteroauth/src/Common/Curl.php on line 130

 

I get one of these every time my bot fails to connect to Twitter on just a few hops via CenturyLink.


 

 

Highlighted
Assistant Professor

Re: HughesNet Tier 4 support refused to help with unusual high latency problem

Pretty much.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Junior

Re: HughesNet Tier 4 support refused to help with unusual high latency problem


@maratsade wrote:

 

Thank you, Lighthope.  Earlier on in the thread, you had posted that "I also tried the command prompt ping test. That comes out at 600ms fairly consistently. So now we have to ask the question: Why does a ping test come with low ping, but streaming data have such problems."

 

Are there specific pages (like the ones you had linked to upthread) that have issues loading, or does everything load slowly or fail to load?

 

ETA: you don't have to respond if you don't want to.  I'm just curious, as a subscriber, about the experiences of fellow subscribers. 

 

Various pages load slow.  It is inconsistent.  Facebook, however, is one of the worst, likely because it hooks into so many other things.


 

Junior

Re: HughesNet Tier 4 support refused to help with unusual high latency problem


@maratsade wrote:

It wasn't me asking the question, @MarkJFine .  I was quoting Lighthope. Smiley Happy

Edit: but it does appear that CL is right messed up. 


If I had to bet money, I'd say it was CenturyLink that was the actual problem.  The issue we have here is that HughesNet won't even acknowledge there is a problem, and then spout off brain-dead statements like "That is how satellite tech works" and "You can go find another ISP."

Junior

Re: HughesNet Tier 4 support refused to help with unusual high latency problem


@MarkJFine wrote:

I know... was just reinforcing my earlier comment that others don't want to accept.


You must be referring to HughesNet since they don't see a problem.

Professor

Re: HughesNet Tier 4 support refused to help with unusual high latency problem

I remember that @GabeU had issues with Facebook as well.  

 


@lighthope1 wrote:
 It is inconsistent.  Facebook, however, is one of the worst, likely because it hooks into so many other things.

 


 

Assistant Professor

Re: HughesNet Tier 4 support refused to help with unusual high latency problem


@lighthope1 wrote:

You must be referring to HughesNet since they don't see a problem.

No... You. The absolute last thing I'm going to say on the matter:

 

If Facebook is having a problem, should HughesNet assume responsibility and acknowledge that as well? Because that's precisely the same thing as what you're insinuating. The problem is so much larger than HughesNet that you're having a problem comprehending that.

Bottom line: Your internet works from you to HughesNet, to CenturyLink, to whomever, to Facebook, and back. HughesNet's responsibility to you is just that, between them and you. Anything beyond that is OUT OF THEIR CONTROL.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Junior

Re: HughesNet Tier 4 support refused to help with unusual high latency problem


You already said you were going to stay out of this thread, @MarkJFine. Please stick with your resolve. You are not a helpful person.

To address what you said so others are not confused with your deflection:

HughesNet says there is no problem.  HughesNet says that these high latency spikes are normal.  HughesNet says if we don't like it, we can go find another ISP.

We are only speculating that CenturyLink is the problem. The fact is, we don't know because HughesNet won't comment on the issue or even acknowledge it.

It would be absolutely fantastic if HughesNet jumped in and said:

Thank you for your feedback and the data you and others have provided.  Out engineers have looked at the problem and we have found that the latency is coming from our connection to CenturyLink, which is our direct connection from the gateway you use to the main internet.  We are currently working with CenturyLink to resolve this problem and we will give you regular updates on its status and when it will be resolved.  Until then, please continue to report to us latency spikes and anthing you are doing that may help us find a pattern.  Thank you for your contiued patience in this matter.
To be honest, though, at this point it would be difficult to beleive even that statement now, as it would be read as them just telling us what we want to hear.  It is something they should have come forward and said right at the beginning.

As maratsade said, it is good for the rest of us to share our experiences so we can help isolate this issue, find out what is causing it so maybe a solution can be found, and also so others can see how HughesNet works (or not works) with its customers.
@MarkJFine wrote:

@lighthope1 wrote:

You must be referring to HughesNet since they don't see a problem.

No... You. The absolute last thing I'm going to say on the matter:

 

If Facebook is having a problem, should HughesNet assume responsibility and acknowledge that as well? Because that's precisely the same thing as what you're insinuating. The problem is so much larger than HughesNet that you're having a problem comprehending that.

Bottom line: Your internet works from you to HughesNet, to CenturyLink, to whomever, to Facebook, and back. HughesNet's responsibility to you is just that, between them and you. Anything beyond that is OUT OF THEIR CONTROL.


 

Professor

Re: HughesNet Tier 4 support refused to help with unusual high latency problem

"...it is good for the rest of us to share our experiences so we can help isolate this issue, find out what is causing it so maybe a solution can be found, and also so others can see how HughesNet works (or not works) with its customers."

 

Over the years I have learned a lot from others' experiences, not just what has gone wrong for them (which is good to know, in case it happens to me; this way I can recognise the issue), but how others have troubleshot the issues, and, ideally, resolved them. 

 

This is why I value the process of sharing  information about problems, systematic detective work, and eventual solutions (or workarounds) in a constructive environment. This community and its members have been a lifesaver more than once.  Figuring out the system was a bit of a mess before this site (and its predecessor) arrived. 

 

Junior

Re: HughesNet Tier 4 support refused to help with unusual high latency problem

20 second latency spikes tonight.