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I am looking for help initiating a dialog with someone who would be familiar with my situation and not just a random person in Account Management. I deleted the above case number for this post, but if you need it let me know. Thanks.
as soon as you mentioned streaming the salesperson should have dug deeper into what you were expecting and explained the limitations of satellite internet when it comes to video streaming.Is there a handbook or manual or website, like a Hughesnet for Dummies, that explains all of this in easy to understand language?
Also agree but that still doesn't fix some sales people misleading potential customers as to satellite internet capabilities before the sale.I think some get a bit too enthusiastic and slip into exaggeration mode. I imagine they're trained to sell and to present the product in its best possible light, but there surely are boundaries. The reps here have mentioned that they contact the salespeople who are found to mislead customers. I would imagine/hope professional development comes before sanctions.