All of you may want to wait until a HughesNet rep on this site replies to your posts.
I would love to have a HughesNet rep weigh in again. It's been 2-3 weeks since we have had any response. Is this problem limited to just a handful of us and, if so, what is different about our circumstances than everyone else with a Hughesnet email address? @Damian
To address your concerns along with everyone else's on this thread, I am double-checking with our email admins for updates on this situation. I understand this is an inconvenience, but we are doing our best to fix this. In the meantime, I recommend forwarding your emails to a different address and responding to them there. You can also keep a copy of the emails on our webmail server until this is fixed. Instructions on how to do this can be found by visiting https://community.hughesnet.com/t5/myAccount-and-Billing/Is-it-possible-to-auto-forward-Hughes-email.... I will post again once I have updates from our email admins.
Thank you for your reply on this. For me it's more than an inconvience, it's a loss of revenue.
As far as the suggestion to forward our emails to a different address....that isn't a viable solution when THOSE emails don't go through.
Thank you for your diligence with this and we look forward to a resolution soon.
I don't know that they're going to tell you how many people are affected or why they are. I'm not affected, but then again, I only use HN email for notifications, and I have all emails to my HN account forwarded to another account (and haven't had problems with that). It's likely only some accounts are experiencing the issue.
Susan Grant Gil wrote:
I would love to have a HughesNet rep weigh in again. It's been 2-3 weeks since we have had any response. Is this problem limited to just a handful of us and, if so, what is different about our circumstances than everyone else with a Hughesnet email address?
We have received an update stating that our e-mail admins are still working on this issue, however, this takes an enormous effort behind the scenes so there is no immediate or simple fix. I apologize for the inconvenience and frustration this may cause. It is a gradual process with no ETA, so please adjust accordingly, especially if you are relying on your e-mail for business. Thank you for your patience and understanding. I will post here again when this has been fully resolved.