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HughesNet in breach of contract for Gen5 users.

Freshman

HughesNet in breach of contract for Gen5 users.

HughesNet advertised Gen5 at 25 Mbps.  The contract allows HughesNet a 50% reduction in download speed for a 12.5 Mbps download speed.  HughesNet is in a breach of contract for the Gen5 users who suffer through the download speeds below 12.5 Mbps.  It is a painful process working with HughesNet whose moral compass points somewhat to the South, however, a breach of contract is a breach of contract.  HughesNet will spend hours on the phone working your problem, HughesNet will send Techs out to your house that basically let you know they are sorry for your selection of HughesNet.  Join me in the battle to win the HughesNet breach of contract for speeds below 12.5 Mbps on Gen5 service. 

14 REPLIES 14
Associate Professor

Re: HughesNet in breach of contract for Gen5 users.

Wrong, Hughesnet doesn't promise any rate of bandwidth, they advertise UPTO, and contractually state up to 25Mbps.  

Part 1, Section 1 - Speed Claims and Disclaimers
HughesNet service is available in the contiguous U.S., Alaska and Puerto Rico. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.  In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy. 

The listed speeds are only available in the footprint of the EchoStar XVII and EchoStar XIX Satellites. The HughesNet Gen5 Service with speeds of up to 25 mbps down and 3 mbps up is available within the contiguous United States. Speeds in parts of Alaska will be slower. 

 

http://legal.hughesnet.com/SubAgree-03-16-17.cfm

 

New Poster

Re: HughesNet in breach of contract for Gen5 users.

At this point I am lucky to be getting 2mbps download. I am NOT happy.

Freshman

Re: HughesNet in breach of contract for Gen5 users.

So HughesNet’s position and by contract is no service is acceptable as you have stated HughesNet is to provide up to 25Mbps and below 12.5 download is acceptable. The under 50% or 12.5 Mbps the call center reports as the contract minimum is not accurate? Even if HughesNet was savvy enough to include no minimum speeds in the contract, it is not an ethical way to conduct business. So HughesNet’s is indicating the end user’s case is False advertising on HighesNet’s part?
Freshman

Re: HughesNet in breach of contract for Gen5 users.

Are you a HughesNet employee? If so what minimum speed is acceptable to HughesNet before considering the speed is inadequate for 5Gen Service?
Junior

Re: HughesNet in breach of contract for Gen5 users.

*Post edited for Terms of Service violation

 

Terms of Service

 

You further agree and warrant that you shall not submit any content that:

  • Contains prices, advertisements, solicitations for goods or services or references to other products, offers, websites or competitors;
  • Solicits action for invitations including charitable contributions, lotteries, class-action lawsuits, formal complaints, etc.;

 

Distinguished Professor IV

Re: HughesNet in breach of contract for Gen5 users.

pswired,

 

You've been here long enough to know what is and isn't allowed, and you know very well that violating the Terms of Service isn't looked kindly upon.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Junior

Re: HughesNet in breach of contract for Gen5 users.

I have a number of thoughts on Hughes censoring the phrase "F-C-C", none of them positive. But here's the situation: 

 

The employees supporting this community forum do a great job solving customers' problems in a professional manner and I truly believe they do everything in their power to make things right. However, there's a large and growing segment of the customer base that is experiencing a systemic and unresolvable (through customer or support representative action) service degradation that causes their service to be substandard at best and unusable at worst. These customers have no other resolution than to eat the ETF and find a new provider, if possible, or complain to a regulator and hope for some action. Preventing the latter by censoring advice from fellow customers is unethical at best.  

 

Hughes is not being transparent about the cause, extent, or possible resolution of this problem. That's the part that really stinks. 

Freshman

Re: HughesNet in breach of contract for Gen5 users.

I think everybody is looking at this wrong.  If the service is not provided folks do not pay for it.  Let HughesNet pursue the legal option to obtain the fees for early cancellation.

 

I agree with the unethical.  I have gotten there working with HughesNet.  After a few hours on the phone with HughesNet frustration turns to, unfortunately, performing at the same level as HughesNet. 

 

I could not make an appointment for someone to look at the Dish.  I tried to reschedule.  Customer Service told me to just reschedule with the Technician when the Tech calls a half hour before arriving.  The Tech is on his way to my house at that point.  Nobody sends the Tech when the customer is not going to be home.  I call back to cancel the appointment.

Freshman

Re: HughesNet in breach of contract for Gen5 users.

I also believe providng under 3 Mbps of service when paying for 25 Mbps of service isn't allowed.