It would help to know what system you are on ... HN9000 or HT1000/1100
Whenever my system seems to be running a little odd the first thing I do is open the Modems SCC at 192.168.0.1 and check my FAP status and system for errors and any active conditions:
If things look OK there, the next step is to connect a computer directly to the Modem to see if any one of a number of NIC adaptor or Router settings could be having an effect.
"stay on task to resolve"
You were asked to perform some data collection exercises.
Those exercises consist of establishing "data points" or "events" related to an action.
Even the failure of being able to run a speed test is a "data point". When you post that info as well as the time engineering can look back at your beam performance specs at that time and compare your system remote diagnostics with your beam baseline performance levels.
You have not been posting factual info into your main topic timeline. You have instead been post "opinion" and "rhetoric".
Now this "character" is going to give you a tip:
Engineers work with data, not opinion, not emotion and not crying and whining.
" What part of that do you not comprehend?"
Why are you not able to understand that that is an event in itself ?
The time of the occurrence (the inability to run the test) when compared to the beam performance overall and in your local geographic are clues.
You certainly are a sarcastic individual. Its no wonder you got nowhere with phone support.
Public forum and not your thread. You do have the option of posting privately.
Do you need a screenshot on how to do that? .. you really seem to have issues understanding how use a computer ....
Perhaps we can help
Why are you here?
Not your thread .....
Not able to follow the simplest steps ....
My advice, if you still have the box your computer came in ... pack it up and return it to the store.
The ability to use it effectively is beyond your present abilities.
Let me answer that for you:
Hughes is your ISP ... not your personal IT/Computer Repair facility.
Hughes is obligated to supply a defined level of service .... TO YOUR MODEMS LAN PORT.
They are not equipped or obligated to teach you how to use your computer.
You stated "slow speed" .. OK. Protocol dictates that speed tests are ran .. and results documented ... OR the inability to run tests.
in light of your posted history it is more likely that your service does not meet normal HN performance levels ... not due to service issues but due to computer/network/concurrent connection issues.
Hughes owes you a level of service ... measured at the Modems LAN port
Hughes does NOT owe you support into determining issues with your networked equipment and how to operate a computer.
Hughes does NOT DO PERSONAL IT SUPPORT ... take to Best Buy, Take it to a local computer shop, take it to the junk yard.