I had no issues with it at all for over 3 years -- then one day it just stopped recognising the 2.4 GHz radio. I tried all kinds of things but nothing worked, so I gave up.
I install Hughesnet.. I see it a lot on the chromebooks.. Only the 5g works on most.. I have no idea what causes it.. But I think it is on the schools end..
I'm late to this party, but it sounds to me like something specific to Chromebooks too.
As far as the wifis resetting, 5GHz in particular, that used to be a problem with the early modem firmware. I haven't seen that in ages.
Well, I'm just a retired HN customer, albeit a long-timer on a Mac. Any connections I may have had are in Defense. lol
My wife has a Chromebook for work, but I don't let it on the local network because everything on it is network-access, meaning lots of pings and high network usage - as you've no doubt found out.
Not sure where those numbers are coming from, but my 2000W is running software version 18.104.22.168 with wifi software 0.10.10. You can check it from here using any machine on your local network. Ignore the fallback software version, that's what I think it uses out of the box or if it's completely reset.
Edit: Lol... Did I really call it a 9000W? #blastfromthepast No idea where that came from.
I haven't read back... have you tried powering the modem off then on (remove power at the brick or wall, wait a minute, then re-power it)?
Yeah, not denying it seem repeatable. Again, it seems like it's pretty much limited to some incompatibility with the Chromebook.
Seem to remember that years ago the HN engineers investigated a problem with Apple networking and were able to provide a simple environment variable to help solve it. Perhaps it's something simple like that for Chromebook. All these boxes are based on some distro of Linux so...