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Hughesnet modem not working after power outage

Jeb001
New Poster

Hughesnet modem not working after power outage

Had power outage. Modem will not power on after restored power. Unplugged modem for several minuets and reconnected several numerous times.

4 REPLIES 4
maratsade
Distinguished Professor IV

Re: Hughesnet modem not working after power outage

Jeb,

 

The HughesNet reps on this site will have to run remote diagnostics to see what's going on with the modem. You will need to leave the modem plugged in so they can connect to it.  The reps are here M-F during business hours and typically reply within 48 hours (so it could be Monday or Tuesday), but for faster response time you can try the phone reps (I think they can run diagnostics too), and those reps are available 24/7 at 866-347-3292. 

Jeb001
New Poster

Re: Hughesnet modem not working after power outage

Thank you. 

Liz
Moderator
Moderator

Re: Hughesnet modem not working after power outage

Good morning Jeb001,

 

Welcome and thanks for posting, we can certainly help. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your dispatch is currently scheduled for our earliest available slot: Thursday, Aug 5, 2021 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: Hughesnet modem not working after power outage

Good morning Jeb001,

 

Just following up on your case; I see the site visit was completed and the tech got your system back online! If you have any other concerns, please don't hesitate to conctact us.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!