Hughesnet modem not working after power outage

[Jeb001]

Had power outage. Modem will not power on after restored power. Unplugged modem for several minuets and reconnected several numerous times.

[maratsade]

Jeb,

The HughesNet reps on this site will have to run remote diagnostics to see what's going on with the modem. You will need to leave the modem plugged in so they can connect to it.  The reps are here M-F during business hours and typically reply within 48 hours (so it could be Monday or Tuesday), but for faster response time you can try the phone reps (I think they can run diagnostics too), and those reps are available 24/7 at 866-347-3292. 

[Jeb001]

Thank you. 

[Liz]

Good morning Jeb001,

Just following up on your case; I see the site visit was completed and the tech got your system back online! If you have any other concerns, please don't hesitate to conctact us.

-Liz

[Liz]

Good morning Jeb001,

Welcome and thanks for posting, we can certainly help. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

Your dispatch is currently scheduled for our earliest available slot: Thursday, Aug 5, 2021 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

Thanks,

Liz