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Hughesnet modem using my data when nothing is even connected

New Member

Hughesnet modem using my data when nothing is even connected

I have disconnected my wireless router and had my computer off and the modem is still flashing the top 3 lights which means it is using data. I am so frustrated with this! It got a bit better when I shut it off for 12 hours but how often should I have to do that? I am not pleased at all they add on little token but if you use the token by the next month it don't carry over what is left. I am so frustrated! Looking for another provider if things don't change. They also need their old plans back it had more data and for half the anytime date now I am paying over $100 a month and can't even watch youtube video's much less connect even my phone to my home internet or I will exceed my data. Seems as long as I only check my email and don't do much else I am ok. This sucks!
27 REPLIES 27
Honorary Alumnus

Re: Hughesnet modem using my data when nothing is even connected

To save typing I'm going to repost my reply to your other comment:


Keith,

It not unusual for the receive and transmit light to blink. The modem when powered up is in constant communication with the Hughes Gateway.

That "overhead" data is not charged against your allowance.

It is possible that data is being used by one or more devices on your network without your knowledge.

Routers themselves can use data depending on their internal settings. Data can be used by nearby devices if guest accounts are not disabled. Wireless devices can connect to your network if all wireless frequencies have not had proper wireless encryption enabled.

There has been a report by one user that a computer that had its normal internet connection disabled was able to reconnect to the network by using a wireless printer as an access point.

Finally we have the question of "are the devices really OFF or are they in sleep or hibernate mode"

Besides starting a new thread of your own so that support can be focused on your issue I would suggest that you run a modem isolation test to rule out any possible issues with the modem itself.

Here is the procedure:

Once you have started your own topic and have posted the results of the above test we can determine the next step to be taken.


Related to your comment about Token Data, yes unused Token Data does "roll over".

As an example, I have 29.5 GB of Token Data "banked":




EDIT:

What modem do you have?


Assistant Professor

Re: Hughesnet modem using my data when nothing is even connected

Yea, mine blinks all the time when I know for a fact nothing is going on with my end devices. It doesn't mean data is being charged. The modem communicates with the satellite and gateway for many different reasons and that communication is not charged against allowance. Even if it was the amount is quite minuscule compared to even the smallest plan allowance.
New Member

Re: Hughesnet modem using my data when nothing is even connected

When the top light flashes it is communicating with the satellite but like when I just came home the top three were flashing away my computer was off and nothing else is even hooked up to it. IT isn't minuscule amounts either on day 2 of now data i was down 5% already and I only check my email 2 times a day . Really getting pissed off here! 
New Member

Re: Hughesnet modem using my data when nothing is even connected

I don't even have my wireless router hooked up anymore with all this. I am plugged directly into the computer with hard wire and my computer is off and still the 3 lights are flashing away. I was even told by hughes net that the three lights show data is being used but they can't figure out where. I am wondering if it has something to do with the modem. I dont' have a wireless anything hooked up and not even my cell phone so no way anything else can be using data. I have even unplugged it from my computer at times.
Honorary Alumnus

Re: Hughesnet modem using my data when nothing is even connected

Don't get PO'd, follow the steps in the graphic I posted.

#1: pick a time, anytime.
Take a screenshot of your status meter, save it and note the time.As you do, disconnect the Ethernet cable from the rear of the modem.

#2: After a period of time, (over night?) Reconnect the cable to the modem.

#3: Take another screenshot of the status meter again noting the time.

#4: post the before and after screenshots as well as the times here in the Community.
New Poster

Re: Hughesnet modem using my data when nothing is even connected

Sounds typical... "It's the customer's fault"
Freshman

Re: Hughesnet modem using my data when nothing is even connected

No one said or implied he is at fault. Just a simple test of his Hughes modem to verify whether it is causing data loss.
Alum

Re: Hughesnet modem using my data when nothing is even connected

Hello Keith,

The best way for us to pinpoint what is going on is to follow the directions laid out by Gwalks Graphic. When done correctly, we can login remotely and coincide the times when the modem tracks the Ethernet being unplugged and reattached. We will also be able to see if data is used. Just make sure to crop out your SAN if it is visible when taking screenshots.

Thanks
Chris
New Member

Re: Hughesnet modem using my data when nothing is even connected

I dont' even know how to do a screen shot. I have heard of it on phones but never on a computer. I have written the mb at night when I log off and shut down and unplugged everything and when I started it up and checked it first thing it used 1mb and I was told by several technical reps that the modem uses at least one mb or more per day just to keep signal. So shutting the modem down overnight still uses the data I am paying for and I was never told about this usage when I signed up. I have made multiple calls for support and never seem to get anywhere in the end. I have filled out the comment emails I get after the calls it isn't the person I am talking too fault but again I have just come home during the day the computer is off and the 3 top lights are flashing away with nothing even hooked up and no wireless router hooked up either. My direct tv wants me to connect to the wireless router but I can't use the computer without using up the data just to check my email and a few times a month check my facebook. The only thing that helped is when I shut the modem down for 12 hours it was better but now back to flashing away even when I am not here it seems. I am so frustrated. Again I don't know how to do a screen shot on my computer much less on my phone. I am getting a new cell company so I can check my email on there and facebook sad I should have to do that but no options anymore. You used to have the bonus data ran from midnight to 8am now it is 2am to 8am I for one am not up at 2am as I sleep or at least try to at night. They make such a big deal about the 50 gb that only gets used from 2 to 8am. They need to go back to their old plans that was worth the money since they dropped the anytime data and raised prices of the plans we are getting ripped off. Sorry but just being honest.