cancel
Showing results for 
Search instead for 
Did you mean: 

Hulu / Disney+ Streaming Issues - Netflix OK

pahurricane
New Poster

Hulu / Disney+ Streaming Issues - Netflix OK

We just moved and the only service that we could find that can provide internet service to the address after several days of service is Hughesnet.  We just got hooked up today and are having all kinds of issues trying to stream TV services.

 

Off our Roku TV...

- Hulu will not load at all.  I get "Network Error" and it won't even open the app.

- WWE Network never gets to a point where I even know what the issues are.  It never gets off the loading screen.

- Disney+ buffers so bad that it only stays on for like 2 minutes before I start getting buffering errors.

- Netflix... absolutely no issues at all.

 

On my laptop...

- Hulu loads on the laptop, but it is VERY low quality and buffers every 3-5 seconds.

- Disney+ takes a long time to load and gives me the same streaming issues as the Roku TV but with a different error message since it's a Windows system and not an app

- WWE Network takes FOREVER to load... like several minutes of not loading to the point of frustration and shutting the window down.

- Netflix... takes a long long time to load once I select a video, but once it starts it's ok.

 

The VSD has already been disabled in the settings.  Any ideas?

10 REPLIES 10
chudspeth
New Poster

Re: Hulu / Disney+ Streaming Issues - Netflix OK

I'm having similar problems. Netflix and Amazon Prime have always been fine. I can watch them even if I'm out of data, with only a little buffering.
STARZ, however, will only play for about two minutes, and then need to buffer. This happens even if I have plenty of data.
I wonder if the wifi booster would help this issue. I do not have that. But it seems like it's more for extending the area of the coverage, not making it smoother. The TV where I'm having these problems is right beside the router.
MarkJFine
Associate Professor

Re: Hulu / Disney+ Streaming Issues - Netflix OK

Booster isn't the issue. The problem is how Starz servers operate, the resolution you're trying to stream at, and the overall latency involved in satellite internet.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
chudspeth
New Poster

Re: Hulu / Disney+ Streaming Issues - Netflix OK

Ugh. I suspected that. Seems like if Netflix and Amazon can get it together, they could show the other channels how it's done.
MarkJFine
Associate Professor

Re: Hulu / Disney+ Streaming Issues - Netflix OK

Well, there may be ways to work it where the pauses aren't as bad. I'm unfamiliar with Starz' settings, but you can see if dropping the resolution to SD or low res will help. That not only drops amount of data required, but lessens the frequency of the packet handshakes, which is more appropriate for high latency paths.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
GabeU
Distinguished Professor IV

Re: Hulu / Disney+ Streaming Issues - Netflix OK

@pahurricane 

 

On 3/20 HughesNet implemented a prioritization policy that is favoring work and schooling related activities during periods of high system load.  And unfortunately, that high system load is nearly around the clock at this point, so streaming may be difficult no matter the time you try to do it.  Individual beam/gateway load can also come into play, and your beam and/or gateway may be under it's own high load, which can add to the difficulty.  With the huge increase in system load, which doubled in just the week prior to 3/20, they had to do something to help those who are in greater need of bandwidth, so this is why they put the policy in place.

 

However, just in case, if you are not presently out of plan data you can run a few speed tests to see if your overall speed is the source of the issue.  Again, though, even if your overall speed is good, you may very well still have problems with streaming due to that prioritization policy.  The instructions for running the speed tests are here.  Please be sure to read them thoroughly before running the tests and follow them.  After you've run a few tests, please post your testmy.net "My Results" page URL into a reply here so that the test results can be viewed.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Johnjporter33
New Poster

Re: Hulu / Disney+ Streaming Issues - Netflix OK

Having  the same issues paying 90 bucks a month and can't stream any service.

maratsade
Distinguished Professor III

Re: Hulu / Disney+ Streaming Issues - Netflix OK

Follow the instructions in the post above yours.  

 

Johnjporter33 wrote:

Having  the same issues paying 90 bucks a month and can't stream any service.


 

mjvezzani
Freshman

Re: Hulu / Disney+ Streaming Issues - Netflix OK

@GabeU 

 

I'm experiencing issues regarding downloading Disney+/Netflix shows and movies during my "Bonus Zone" for watching offline. I've run several internet speed tests this morning on testmy.net: https://testmy.net/compID/48068080137636

The reported speeds seem high enough to warrant quick download speeds, but this morning I downloaded a 23 minute (86MB) episode of a kids show and it took 15 minutes (~100kbps). 

 

I saw this article this morning on the community forums, installed a VPN, and tried the download again. I'm continuing to get very poor download speeds from Netflix and Disney+ even with the VPN active.

So my scenario is:

- testmy.net reports fast internet download speeds

- Disney+ & Netflix download files at ~100kbps

- I don't understand the discrepancy between reported download speeds and experienced download speeds.

 

Can anyone provide reasons why this might be and what steps I might take to fix this?

mjvezzani
Freshman

Re: Hulu / Disney+ Streaming Issues - Netflix OK

For further context, I'm not experiencing this on just one device/operating system.

 

I experience poor download symptoms for Disney+ and Netflix on an 8th Gen iPad (purchased yesterday) and a onePlus 6 running latest updates, suggesting the issue isn't with my device hardware, but rather the internet to which I am connected.