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I am unable to buy tokens or see my usage I have this message

lorka42
Spectator

I am unable to buy tokens or see my usage I have this message

Have this message Bandwidth cannot be checked at this time. [CC: Fap-1]

3 REPLIES 3
lorka42
Spectator

Re: I am unable to buy tokens or see my usage I have this message

Also, I've lost the internet through hughesnet since I tried to use tokens...

Tags (1)
maratsade
Distinguished Professor III

Re: I am unable to buy tokens or see my usage I have this message

The mods can run remote diagnostics and see what may be going on. They're here normally from 9-6, so they will likely reply to you today. 

 

lorka42 wrote:

Also, I've lost the internet through hughesnet since I tried to use tokens...


 

GabeU
Distinguished Professor IV

Re: I am unable to buy tokens or see my usage I have this message


@lorka42 wrote:

Have this message Bandwidth cannot be checked at this time. [CC: Fap-1]


It's likely that this will be short lived.  If your're not able to check your usage in one specific place, there are three main ones to try.  The HughesNet Usage Meter for your computer, the HughesNet mobile app for Android and Apple mobile devices, and the System Control Center, which can be accessed at 

http://www.systemcontrolcenter.com/#!/usage or http://192.168.0.1/#!/usage.  If your data levels don't show on the System Control Center, try refreshing the page, which is sometimes necessary on first access. 

 

That a problem occurred when you purchased or banked data tokens is very likely nothing more than coincidence.  It does look like it indicated that you're in FAP, though, which sounds correct due to your need for tokens.  Hopefully everything's back to working by now, but if not it's likely something that the reps can look at and remedy. Though they havne't answered as of yet, they should soon.  

 

Lastly, if you haven't already, sometimes a modem power cycle can help.  If you're using a computer, it's best to shut it down before power cycling the modem.  To power cycle, unplug your HughesNet modem at either the wall plug or power pack (but NOT at the back of the modem).  Wait for at least thirty seconds, then plug the modem back in.  Then, after waiting for at least five minutes, which gives the modem time to be fully back up and ready, start your computer up and try your activities again.  


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