Hello Greg,
Welcome to our community and thank you for your post. I would be more than happy to investigate what is going on and make sure we get this settled quickly. I don't understand entirely what you are explaining, so I will let you know what I am getting from your post.. You ordered service and cancelled it in your first 30 days of having the service installed, were told that even if you did cancel service you would still get $100, the agent you spoke to about cancelling was told to cancel your account and did not.
Can you provide me the case number for that call where you requested to cancel services? I do see some notes on here from August 12th where you spoke with our account management department and want to make sure that is the call you are referring to.
Thank you,
Amanda