Good morning kevinls7,
Welcome and thanks for posting. I pulled up your account and I see you're currently subject to our Fair Access Policy, so that is why your speeds are slow at the moment.
If you feel that you are not getting the appropriate speeds offered by your Choice plan, please use the free token I sent and run testmy.net speed tests as Gabe previously suggested. You should be receiving an e-mailed order confirmation for the complimentary token.
Here's a guide to getting started: http://customer.kb.hughesnet.com/Pages/7001.aspx
Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]
Your cooperation, patience, and understanding are much appreciated.
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
Slow performance? Click me!