My peak speeds are often this low, but I'd rather just deal with it than have them try to do something to fix it and end up having it affect my fantastic off peak speeds. LOL. But, even with my peak speeds being this low, I don't really see any negative effects when browsing, only when I have to download something, so it doesn't really bother me.
On the flipside, I have seen my off peak speeds increase a tad since the gateway problem. Odd. LOL.