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I have internet but my pages won't open?

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Julie Atkinson
New Member

I have internet but my pages won't open?

I usually use Firefox but Internet explorer is doing the same thing..I had service on Thursday night (they rehung our dish after work on our house) but now they will 'open' but won't take me anywhere just spin.  I'm using a hotspot on my phone right now do ask a question...
Honorary Alumnus

Hi Julie,

What Hughes modem do you have ? (HN9000, HT1000/1100)

Are all 5 LED's illuminated on the front of the modem?

Open the Modems internal SCC (System Control Center) by entering into your browsers address bar.

That will open a page like this (HT1100)

(click on picture for larger image)

Are both of the icons marked as numbers one and two both green ?

If you post a screenshot be sure to edit out your SAN ... starts with the letters DSS.


Hello Julie,

Welcome to the community and thanks for posting. I hope by now you are able to access everything. If not, please let us know and include a recent case number or your modem serial so I can locate your account. Heading to the SCC whenever you feel you are experiencing a loss in service is always good. The SCC can easily provide you with quick info on what may be going on.