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I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

New Member

I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

SIP protocol is being blocked which is preventing my VOIP provider's service from communicating.  I spoke with a number of people at hughesnet yesterday who essentially laughed at my problem
9 REPLIES 9
Moderator

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

Hello Mariana,

Welcome to our community and thank you for reaching out to us. We understand that you may want to use your other phone provider with our service, however because of the nature of satellite internet, we've provided our customers a pre-configured Voice option that offers the same quality features but works with our service. SIP protocol may appear blocked due to the many layers of our network that provide functionality for our customers in terms of accelerated browsing and compression technology. We apologize for the inconvenience and please let us know if you have any further concerns.

Thank you
Amanda
New Member

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

SIP is blocked!  I don't want your voip service.  I want to continue to use mine, which I've had for almost 10 years.
New Member

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

I can post the page that actually shows that SIP is being blocked!!
New Member

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

My internet is DISH net but it is powered, apparently, by Hughes Net.  My Modem is a hughesnet modem.  Dish has stated that they cannot access the configuration of the modem as it belongs to HUGHESnet.  My conversations with hughesnet "technical support" led to them telling me that I had to contact dish as there's nothing they can do.  SIP ALG needs to be disabled.  Why is this so difficult?
Moderator

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

Hi Mariana,

I will go ahead and try to break down what I meant to say in my first reply:

SIP appears disabled but it isn't - it is just hidden behind the layers of our network (namely Web Acceleration) and even then, disabling Web Acceleration may let SIP appear enabled, however you will still have high latency on the call.  

Again, it is not disabled or blocked, but appears that way because of the network's general configuration.  If you have any questions or concerns, please feel free to post them here instead of Facebook so that we can keep track of your posts easier.

Thank you
Amanda
New Member

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

Cisco-Linksys LLCRouterVoice InfoSystemRegionalLine 1Line 2User 1User 2

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 Product InformationProduct NameSmiley FrustratedPA-2102Serial Number:FM500L439927Software Version:5.2.5Hardware Version:1.3.5(a)MAC Address:000E0827B638Client Certificate:InstalledCustomizationSmiley Surprisedpen System StatusCurrent Time:6/16/2016 09:42:17Elapsed Time:23:20:57RTP Packets Sent:0RTP Bytes Sent:0RTP Packets Recv:0RTP Bytes Recv:0SIP Messages Sent:18544SIP Bytes Sent:8056368SIP Messages Recv:0SIP Bytes Recv:0External IP: Line 1 StatusHook StateSmiley SurprisednRegistration State:FailedLast Registration At:0/0/0 00:00:00Next Registration In:6 sMessage Waiting:NoCall Back Active:NoLast Called Number:Last Caller Number:Mapped SIP Port:Call 1 State:IdleCall 2 State:IdleCall 1 Tone:NoneCall 2 Tone:NoneCall 1 Encoder:Call 2 Encoder:Call 1 Decoder:Call 2 Decoder:Call 1 FAX:Call 2 FAX:Call 1 Type:Call 2 Type:Call 1 Remote Hold:Call 2 Remote Hold:Call 1 Callback:Call 2 Callback:Call 1 Peer Name:Call 2 Peer Name:Call 1 Peer Phone:Call 2 Peer Phone:Call 1 Duration:Call 2 Duration:Call 1 Packets Sent:Call 2 Packets Sent:Call 1 Packets Recv:Call 2 Packets Recv:Call 1 Bytes Sent:Call 2 Bytes Sent:Call 1 Bytes Recv:Call 2 Bytes Recv:Call 1 Decode Latency:Call 2 Decode Latency:Call 1 Jitter:Call 2 Jitter:Call 1 Round Trip Delay:Call 2 Round Trip Delay:Call 1 Packets Lost:Call 2 Packets Lost:Call 1 Packet Error:Call 2 Packet Error:Call 1 Mapped RTP Port:Call 2 Mapped RTP Port:Call 1 Media Loopback:Call 2 Media Loopback: Line 2 StatusHook StateSmiley SurprisednRegistration State:Not RegisteredLast Registration At:Next Registration In:Message Waiting:NoCall Back Active:NoLast Called Number:Last Caller Number:Mapped SIP Port:Call 1 State:IdleCall 2 State:IdleCall 1 Tone:NoneCall 2 Tone:NoneCall 1 Type:Call 2 Type:Call 1 Encoder:Call 2 Encoder:Call 1 Decoder:Call 2 Decoder:Call 1 FAX:Call 2 FAX:Call 1 Remote Hold:Call 2 Remote Hold:Call 1 Callback:Call 2 Callback:Call 1 Peer Name:Call 2 Peer Name:Call 1 Peer Phone:Call 2 Peer Phone:Call 1 Duration:Call 2 Duration:Call 1 Packets Sent:Call 2 Packets Sent:Call 1 Packets Recv:Call 2 Packets Recv:Call 1 Bytes Sent:Call 2 Bytes Sent:Call 1 Bytes Recv:Call 2 Bytes Recv:Call 1 Decode Latency:Call 2 Decode Latency:Call 1 Jitter:Call 2 Jitter:Call 1 Round Trip Delay:Call 2 Round Trip Delay:Call 1 Packets Lost:Call 2 Packets Lost:Call 1 Packet Error:Call 2 Packet Error:Call 1 Mapped RTP Port:Call 2 Mapped RTP Port:Call 1 Media Loopback:Call 2 Media Loopback:
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New Member

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

Notice how SIP bytes are sent but none are received?  That's because the protocol is blocked.
Honorary Alumnus

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

You are sitting behind a CGN server.

As Amanda stated, SIP is not blocked.

Have you tried disabling web acceleration to see if it (more or less) works then ?


Assistant Professor

Re: I'm here as directed. So who's going to resolve the issue of unblocking the SIP protocol?

Simply put there is no direct channel to the internet on satellite like there is with ground based internet. There is a layer between which converts the communication back and forth thus resulting in some ports and services appearing to be blocked which really are not.