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I was also told during my call with the sales rep that using a VPN would be no problem.

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New Poster

I was also told during my call with the sales rep that using a VPN would be no problem.

I specifically told them that I worked from home on a VPN all day and was told there shouldn't be an issue.  I'm seeing extream slowness when connected to the VPN and I can't run my IP Phone on the VPN at all.  This will impact my job and a fix is needed asap or I need to be released from my contract so I can switch back to the DSL I had before being told Hughes net would work for me!

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Distinguished Professor IV

Re: I was also told during my call with the sales rep that using a VPN would be no problem.

@KristaC

 

Unfortunately, VPNs don't tend to work well with HughesNet due to the higher latency, and your speeds will often be greatly affected when using one.  With that said, though, you may have recourse.  As long as it hasn't been more than a few months the reps should be able to pull your sales call to review it to see what was said.  It can take them a day or two to reply to your post, but they will.  

 

@Amanda

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: I was also told during my call with the sales rep that using a VPN would be no problem.

Thanks I hope to hear something soon....

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Distinguished Professor IV

Re: I was also told during my call with the sales rep that using a VPN would be no problem.

You're very welcome.  Smiley Happy  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: I was also told during my call with the sales rep that using a VPN would be no problem.

I haven't heard anything on this and I'm going to have to switch back to my DSL.  This is impacting my work, I can no longer use my IP Phone and all of my local SQL communication is so slow and most of the time times out on the VPN with HughesNet.  I'm not sure what else to do....I've heard nothing back...

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Distinguished Professor IV

Re: I was also told during my call with the sales rep that using a VPN would be no problem.


@KristaCwrote:

I haven't heard anything on this and I'm going to have to switch back to my DSL.  This is impacting my work, I can no longer use my IP Phone and all of my local SQL communication is so slow and most of the time times out on the VPN with HughesNet.  I'm not sure what else to do....I've heard nothing back...


 

Hopefully a rep will reply soon.  They're shorthanded this week, but hopefully it will be soon.  But, with regard to the issue itself, it's very likely that there won't be any type of fix that will get your VPN to work properly with HughesNet, unfortunately.  Smiley Sad    

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor II

Re: I was also told during my call with the sales rep that using a VPN would be no problem.

"They're shorthanded this week"

 

I guess you get the memos, Gabe.  Smiley Happy

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Distinguished Professor IV

Re: I was also told during my call with the sales rep that using a VPN would be no problem.


@maratsadewrote:

"They're shorthanded this week"

 

I guess you get the memos, Gabe.  Smiley Happy


Shhh.  That'll give me away!  Smiley Tongue   

 

I'm going to tag Amanda again, just in case.  @Amanda


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor II

Re: I was also told during my call with the sales rep that using a VPN would be no problem.

If @Amanda is smart, she's hiding under a desk in a remote section of HQ.

 


@GabeUwrote:

 I'm going to tag Amanda again, just in case.