Improper Installation resulting in 2 years poor connection

[pchandler]

Today a technician came out to "realign" my dish.  He informed me that the dish had not been installed correctly in the first place which would explain the poor internet speed I have experienced for the last 2 years.  He reinstalled my dish to correct the issue.  When I called about this, I was only offered $60 credit on my bills over the next 3 months.  Somehow, this does not seem right considering that I have paid several thousand dollars for internet service over the last few years and I wasn't getting the speeds I was entitled to.  In addition, I had to pay $150 for the technician to fix the issue which was caused by an incorrect intitial installation.  I would think I would have been offered more in the way of compensation.

[maratsade]

During the past 2 years, how many times did you call to discuss the issues you were having with your internet access?

This site is for tech and account support, not service reviews. Are you looking for one of the HughesNet agents here to look at the issue and see if there's anything they can do?  A discount may be the best they can do, though they will communicate with you regarding this.  

[pchandler]

I was hoping someone who could do something would see this and address the issue. I didn't know where else to put this as I already spoke to the billing department.  I can't be the only one this has happened to.  And yes, at first when I was not happy with the speed, I did try to talk to someone, but didn't get any help.  

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@pchandler wrote:

Today a technician came out to "refocus" my dish.  He informed me that the dish had not been installed correctly in the first place which would explain the poor internet speed I have experienced for the last 2 years.  He reinstalled my dish to correct the issue.  When I called about this, I was only offered $60 credit on my bills over the next 3 months.  Somehow, this does not seem right considering that I have paid several thousand dollars for internet service over the last few years and I wasn't getting the speeds I was entitled to.  In addition, I had to pay $150 for the technician to fix the issue which was caused by an incorrect intitial installation.  I would think I would have been offered more in the was of compensation.

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is 

[maratsade]

I'm hoping one of the reps here will get back to you quickly and offer some kind of solution. Hopefully you'll get an answer soon. You could also try them on social media. 

[Damian]

@pchandler,

Thank you for reaching out to us. I am sorry to hear that you feel you were not given a proper amount of compensation for your issues. What was provided to you was the maximum amount allowed by the system at the time. I can look and see if there is any more compensation available to you now, but I cannot guarantee this will be the case. There is a pretty uniformed way in which each account is given a certain amount of standard compensation, available to them for various reasons one might deserve compensation. If I am unable to provide any further compensation, this issue would potentially go to our advanced billing team for investigation and review. That of course would be something you would need to request while speaking with our support reps over the phone. Please give me a bit of time and I will research your account. 

-Damian 

[pchandler]

Thank you Damian.