Inconsistent service error code 12.1.9

[Dyoakum]

Im having this code alot. Even on a clear day. New customer and has been going.on for last week. Off and on about 15 times per day. Any suggestions?

[GabeU]

@Dyoakum

A couple of things to try and make sure of.  First, if your modem is plugged into a power strip or surge protector, try plugging it directly into an outlet.  Power strips and surger protectors can play some havoc with power throughput.  Also, make sure that the power plug going into the back of the modem is not loose.  Be careful, as this plug is delicate, but just make sure it's not loose and it's all the way in.  Lastly, please make sure that the coax connector at the back of the modem is finger tight.  It doesn't need to be any tighter than this, but it shouldn't be loose.  

Please post back as to whether any of this makes any difference.  

[Dyoakum]

Checked them all. Good to go. Got all green checkmarks on system status except this one. Also checked outside connections. All good. Not sure why.

[GabeU]

Dyoakum,

Thanks for checking those things.  I'll go ahead and tag the reps so that they will be sure to see this thread and the issue you're experiencing.  They're on M-F from approximately 8AM to 5PM EST, but it may take them a day or two to reply.  If you don't already do so, please make sure to keep the HughesNet modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.   

@Liz

@Amanda

[Liz]

Good morning Dyoakum,

I'm glad you found the community, thank you for posting. We can certainly look into this for you. I've located your account and will run remote diagnostics on your site to dig deeper. We'll post back once we have further updates.

Your patience and understanding are much appreciated.