Thank you for reaching out. I've pulled up your accout and was able to reproduce the issue. I did more digging and it looks like there is a known issue affecting some customers; our engineers are currently working to address this. I can understand that this is very inconvenient, so once I have any news to share I'll let you know.
Your patience and understanding are much appreciated.
Just following up with you- according to our engineering reports, this should be resolved now. If you're still experiencing this error message, please let me know.
I'll be closing this thread, feel free to start a new one if you have other concerns.