Hello Parough3,
Thank you for reaching out. I've pulled up your accout and was able to reproduce the issue. I did more digging and it looks like there is a known issue affecting some customers; our engineers are currently working to address this. I can understand that this is very inconvenient, so once I have any news to share I'll let you know.
Your patience and understanding are much appreciated.
Thanks,
Liz
Hello Parough3,
Just following up with you- according to our engineering reports, this should be resolved now. If you're still experiencing this error message, please let me know.
Thanks,
Liz
I'll be closing this thread, feel free to start a new one if you have other concerns.
-Liz