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Information not available

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Freshman

Information not available

When I try to check anything about my account, it always shows a message that says “oops, we ran into an error, check back again”. I can’t see my usage, email, bills, services, etc... This has been happening everyday, for a few weeks now. I’m not late on my bill, just like to know what’s going on with my account.
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3 REPLIES 3
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Moderator
Moderator

Re: Information not available

Hello Parough3,

 

Thank you for reaching out. I've pulled up your accout and was able to reproduce the issue. I did more digging and it looks like there is a known issue affecting some customers; our engineers are currently working to address this. I can understand that this is very inconvenient, so once I have any news to share I'll let you know.

 

  Your patience and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Information not available

Hello Parough3,

 

Just following up with you- according to our engineering reports, this should be resolved now. If you're still experiencing this error message, please let me know.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Information not available

I'll be closing this thread, feel free to start a new one if you have other concerns.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.