The reps will likely be able to look at the details of the installation, including pictures that the installation tech took. The reps are on M-F from approximately 9AM to 6PM EST. They usually reply within a working day, so hopefully you'll hear from one tomorrow.
Thank you for posting and welcome to the community. I apologize for your experience with the install. I would like to assist you with this. Please private message me the phone number associated with your account and I will begin.