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Intermittant loss of service

hamradio
Senior

Intermittant loss of service

My connection had been slow and is worse with the current high load, but...

 

Now I am getting intermittant total loss of connectivity.   A data point: About 8PM EST Hnet went dark.   A bit before 9 PM (and multiple power-down resets), I got service.  Only lasted a few minutes, then down again.   A few minutes after 9PM regained connection.

The status code indicated a transmit error along with other errors.

Attached is am image with notations.

Any suggestions?

Thanks, Woody

@Liz 

20 REPLIES 20
hamradio
Senior

Re: Intermittant loss of service

BTW,  This has happened a couple of times in the past week..

 

Woody

Tags (1)
maratsade
Distinguished Professor III

Re: Intermittant loss of service

Where's your gateway, Woody?

hamradio
Senior

Re: Intermittant loss of service

Is this the correct info?

IPGW ID

J2SDO068HNSIGW1201

Tags (1)
hamradio
Senior

Re: Intermittant loss of service

More info:   ...BTW, the modem finally finished "Updating"

Satellite
Satellite NameEchoStar-19-NAD
Gateway ID14
Beam ID68
Outroute ID4
maratsade
Distinguished Professor III

Re: Intermittant loss of service

Yes, that's correct. You're on the San Diego gateway.  That was having some issues earlier -- right now it's working fine for me though, so this may mean it was fixed. 

 

EDIT: you're on the same beam as me too (68).  I think all of us on 68 were experiencing the intermittent issues. 

hamradio
Senior

Re: Intermittant loss of service

Thanks...  Now to hope the fix holds.   It seems to have problems off and on during the past week.

 

You probably know this, but...  I first tried calling phone tech support.  The computer said they were not answering the phone.

It also said to go online to Hnet.   That does not work so well when the problem is no service!  Smiley Wink  Smiley Wink



 

 

 

maratsade
Distinguished Professor III

Re: Intermittant loss of service

Yes, I think we're in an episode of The Twilight Zone.  It's bizarre, but I hope that they will come up with creative solutions to the customer service problem.  The congestion from everyone being at home might be something we have to deal with for a long time, unfortunately. 

 

So far the connection is holding for me. I hope it's working for you too. 

GabeU
Distinguished Professor IV

Re: Intermittant loss of service

It's me and my still occuring perpetual modem update.  I jinxed it for everyone.  Smiley Tongue  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
hamradio
Senior

Re: Intermittant loss of service

Still working.   So far, so good!   Stay well!

Woody