Intermittant loss of service

[hamradio]

My connection had been slow and is worse with the current high load, but...

Now I am getting intermittant total loss of connectivity.   A data point: About 8PM EST Hnet went dark.   A bit before 9 PM (and multiple power-down resets), I got service.  Only lasted a few minutes, then down again.   A few minutes after 9PM regained connection.

The status code indicated a transmit error along with other errors.

Attached is am image with notations.

Any suggestions?

Thanks, Woody

@Liz 

[hamradio]

BTW,  This has happened a couple of times in the past week..

Woody

[maratsade]

Where's your gateway, Woody?

[hamradio]

Is this the correct info?

IPGW ID

J2SDO068HNSIGW1201

[hamradio]

More info:   ...BTW, the modem finally finished "Updating"

Satellite

Satellite Name	EchoStar-19-NAD
Gateway ID	14
Beam ID	68
Outroute ID	4

[maratsade]

Yes, that's correct. You're on the San Diego gateway.  That was having some issues earlier -- right now it's working fine for me though, so this may mean it was fixed. 

EDIT: you're on the same beam as me too (68).  I think all of us on 68 were experiencing the intermittent issues. 

[hamradio]

Thanks...  Now to hope the fix holds.   It seems to have problems off and on during the past week.

You probably know this, but...  I first tried calling phone tech support.  The computer said they were not answering the phone.

It also said to go online to Hnet.   That does not work so well when the problem is no service!   

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[maratsade]

Yes, I think we're in an episode of The Twilight Zone.  It's bizarre, but I hope that they will come up with creative solutions to the customer service problem.  The congestion from everyone being at home might be something we have to deal with for a long time, unfortunately. 

So far the connection is holding for me. I hope it's working for you too. 

[GabeU]

It's me and my still occuring perpetual modem update.  I jinxed it for everyone.    

[hamradio]

Still working.   So far, so good!   Stay well!

Woody