Keep in mind that the Gateway can be affected by adverse weather conditions, as well. The signal goes from your dish to the satellite, then down to the Gateway, the into the internet, then everything in reverse. So, while it may be clear where you are, it's not necessarily the same at the other end of the signal. With that said, a week straight seems to be a while to be affected by weather.
The Official Reps are on M-F from approximately 8AM to 5PM EST. You'll most likely get a reply from one tomorrow. Also, now that you've started this thread, I would stick with dealing with the reps on here. That's not to say that you can't call them if you want to, but only that the reps on here are more equipped to help you with your issues as they are at the corporate office in MD and have more direct access to engineers and such if they are needed to help with a problem. That's just my opinion, though.
The reps may need a case number from a phone call or the serial number from your modem to locate your account. Those to pieces of info are fine to post, but don't divulge any personal info on here, like your account number (SAN - usually starts with DSS) or email address.