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Internet Constantly Cutting Out

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Sophomore

Internet Constantly Cutting Out

As of recently the internet has been completely cutting out. No storms, nothing wrong with signal strenght nor anything else I've dealt with. For two years it's operated very well and now suddenly it keeps cutting in and out. At first i thought it was FAP mode causing problems but that's not the case, because even during the bonus period the internet is spotty and constantly cutting out. I've always used the data up and still been able to operate and at least do basic browsing on FAP mode - so some help would be appricated. 

20 REPLIES 20
New Poster

Re: Internet Constantly Cutting Out

Me too. Internet connection drops as soon as I connect it. HughesNet is unusable. If they can't provide the service, they shouldn't sell the service.

Distinguished Professor IV

Re: Internet Constantly Cutting Out

Jebarnette.,

 

When you say recently, how recently do you mean?  The reason I ask is that inclement weather at your gateway can cause the same types of problem as inclement weather at your own location.  If it's only been happening for a few hours it could be this, but if it's been happening for longer than that it's doubtful that it's weather related.  

 

A rep will probably want to run some remote diagnostics on your equipment to figure out what's going.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Internet Constantly Cutting Out

Recently as in the last week nearly. Going up on 5 days now. Even while i was trying to reply to your comment the internet had cut out again and i had to wait another hour. 

 

@Liz

@Amanda

Moderator
Moderator

Re: Internet Constantly Cutting Out

Good morning Jebarnette,

 

I'm glad you found the community, thank you for posting. Is there anything you can see that could be obstructing the dish?

 

After running diagnostics I see you have a Netgear router on your network. For testing purposes, can you please bypass the router and connect your computer directly to the HughesNet modem? Let me know if the intermittent connectivity persists while directly connected to the modem.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Internet Constantly Cutting Out

I cannot do that, sorry. The distance is too far between my main PC and the hughesnet modem. So i use the router as a extender to some degree. Also even if that fixed it, i cannot opperate at home without the router because of numerous people using the internet from extended distances. 

Also to clarify im nearly 100% positive its a modem problem because i've checked numerous times with the router and it's simply receiving no signal from the modem during these times of no internet. 

Associate Professor

Re: Internet Constantly Cutting Out

Sophomore

Re: Internet Constantly Cutting Out

I'm aware of that. But would you like me to be able to reply at all? I cannot and won't physically move my giant setup 15 feet to test this, when i know beyond a shadow of a doubt that it's not a router problem. The reason that this is a "New Member" account is simply because I've fixed everything that's gone wrong from here and haven't had the need to ask for help until now. Not that I feel the need to boast or prove myself, but I know what im talking about...i do have a Computer Engineering degree. 

Assistant Professor

Re: Internet Constantly Cutting Out

I have a Electrical Engineering degree and have been involved with computers, networking, software and radio enginering since the 80's.

 

I once thought my router was correctly configured and was real adamant about it... turns out I was wrong and the router firmware had a problem with 803.11g on wifi.

I also once thought there was a problem with the satellite/gateway and was real adamant about it... turns out the problem was a bunch of tree branches that were too close to the dish but didn't appear so to the naked eye.

 

The point being, and I'm not saying you're wrong, but I'm sure you as a fellow engineer know that unless you can eliminate every possibility objectively, not everything is necessarily as it seems. I also don't mean to presumptive, but surely there must be other ways to test without the router in place that don't require moving a giant setup.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Member

Re: Internet Constantly Cutting Out

I had problems of slow and unreliable service and talked to Tech Support several times without resolution. I discovered a review of HughesNet, and it indicated that you can't use a virtual personal network such as I routinely used. When I turned my VPN off, my service dramatically improved. Give it a try if you have one. I'll see if my service continues at the fast speeds i have now.