As of recently the internet has been completely cutting out. No storms, nothing wrong with signal strenght nor anything else I've dealt with. For two years it's operated very well and now suddenly it keeps cutting in and out. At first i thought it was FAP mode causing problems but that's not the case, because even during the bonus period the internet is spotty and constantly cutting out. I've always used the data up and still been able to operate and at least do basic browsing on FAP mode - so some help would be appricated.
Me too. Internet connection drops as soon as I connect it. HughesNet is unusable. If they can't provide the service, they shouldn't sell the service.
When you say recently, how recently do you mean? The reason I ask is that inclement weather at your gateway can cause the same types of problem as inclement weather at your own location. If it's only been happening for a few hours it could be this, but if it's been happening for longer than that it's doubtful that it's weather related.
A rep will probably want to run some remote diagnostics on your equipment to figure out what's going.
Good morning Jebarnette,
I'm glad you found the community, thank you for posting. Is there anything you can see that could be obstructing the dish?
After running diagnostics I see you have a Netgear router on your network. For testing purposes, can you please bypass the router and connect your computer directly to the HughesNet modem? Let me know if the intermittent connectivity persists while directly connected to the modem.
Your cooperation, patience, and understanding are much appreciated.
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I cannot do that, sorry. The distance is too far between my main PC and the hughesnet modem. So i use the router as a extender to some degree. Also even if that fixed it, i cannot opperate at home without the router because of numerous people using the internet from extended distances.
Also to clarify im nearly 100% positive its a modem problem because i've checked numerous times with the router and it's simply receiving no signal from the modem during these times of no internet.
Eliminating the router as a potential variable is one of the required troubleshooting steps...
I'm aware of that. But would you like me to be able to reply at all? I cannot and won't physically move my giant setup 15 feet to test this, when i know beyond a shadow of a doubt that it's not a router problem. The reason that this is a "New Member" account is simply because I've fixed everything that's gone wrong from here and haven't had the need to ask for help until now. Not that I feel the need to boast or prove myself, but I know what im talking about...i do have a Computer Engineering degree.
I have a Electrical Engineering degree and have been involved with computers, networking, software and radio enginering since the 80's.
I once thought my router was correctly configured and was real adamant about it... turns out I was wrong and the router firmware had a problem with 803.11g on wifi.
I also once thought there was a problem with the satellite/gateway and was real adamant about it... turns out the problem was a bunch of tree branches that were too close to the dish but didn't appear so to the naked eye.
The point being, and I'm not saying you're wrong, but I'm sure you as a fellow engineer know that unless you can eliminate every possibility objectively, not everything is necessarily as it seems. I also don't mean to presumptive, but surely there must be other ways to test without the router in place that don't require moving a giant setup.
I had problems of slow and unreliable service and talked to Tech Support several times without resolution. I discovered a review of HughesNet, and it indicated that you can't use a virtual personal network such as I routinely used. When I turned my VPN off, my service dramatically improved. Give it a try if you have one. I'll see if my service continues at the fast speeds i have now.