Did the tech end up coming out last month, or early this month, to fix the apparent dish alignment issue that Brooke saw while running diagnostics on your HughesNet equipment?
Hello Robp1, thank you for reaching out to us again! I want to first say that I am sorry to hear that the technician visit alone did not resolve your issue, however I am happy to know that our Advanced Technical Support is looking further into the matter with you! Also happy to hear positive feedback regarding one of our phone representatives! I received an update on my end recently regarding beams and can verify yours is among the list of those being worked on by our engineers; there's to be expected improvements within early October until further notice.
Hopefully everything gets resolved for you!
I want to make sure I'm understanding what you're saying; are you still having issues with our phone representatives? They should call back, especially when your only means of communicating over the phone is through the VOIP. If you are still having trouble, please let me know so I can handle this accordingly.