Did the tech end up coming out last month, or early this month, to fix the apparent dish alignment issue that Brooke saw while running diagnostics on your HughesNet equipment?
I want to make sure I'm understanding what you're saying; are you still having issues with our phone representatives? They should call back, especially when your only means of communicating over the phone is through the VOIP. 😞 If you are still having trouble, please let me know so I can handle this accordingly.
-Brooke
That's great to hear! 🙂 Let me know how it goes tomorrow.
-Brooke
Hello Robp1, thank you for reaching out to us again! I want to first say that I am sorry to hear that the technician visit alone did not resolve your issue, however I am happy to know that our Advanced Technical Support is looking further into the matter with you! Also happy to hear positive feedback regarding one of our phone representatives! I received an update on my end recently regarding beams and can verify yours is among the list of those being worked on by our engineers; there's to be expected improvements within early October until further notice.
Hopefully everything gets resolved for you!
-Brooke