There is no current ETA, it could come up any second, or be later on tonight. Outages that affect the entire system (one of the satellites as a whole) are problematic, not typical, and difficult to fix. Hence the reason there is no ETA in the announcement.
Yes they are typical
Im in Alabama and mine is down YET AGAIN
I have been down more than up over the past few months, I call and they say Im under contract yet they dont fufill they end of the contract
I connected another provider so I have internet
Satellite internet is a more COMPLEX system. Fixing problems and issues will sometimes take time.
Esp with this current outage. Which is with the satellite (22,000 miles in space). It’s not like they can send a technician out to fix it. Fixes must be done remotely from earth!
And very disappointed and I will be looking into another us and it provider one who will be reachable within a six hour window Especially on the number they claim is a 24 hour a day seven days a week customer support tech-support number
You have to realize this outage is with the entire satellite. That’s a lot of people out, which I’m pretty sure a lot are trying to call the number to report, find out what’s going on, or for a fix. So it will be hard to get through.
With that said, they know there’s an outage engineers are working on getting it resolved. No need to call, the phone reps can not do anything.