Internet down

[VinceM]

My Internet has been down since 5:30pm MT on Saturday 01/13. This is the second week in a row that I’ve had connection problems. I’m in the Kingman AZ area. Customer since Netgen 5 started service last spring with no problems until the last two weeks. What is going on???

[bare65]

@VinceM

I live not too far from you (in actual miles) and many HughesNet customers, inclduing myself, have been affected by some sort of unknown issue that is severely affecting our download speeds, although, the majority of us have only experienced the one major outage on Jan 1st/ 2nd time frame, our speeds right before and since that major outage have been majorily impacted.

With the number of customers flooding the message board trying to obtain information on this speed issue, its quite possible that your plea for help in getting your internet back up and running gets buried, overlooked, but being that you have NO service, I think you should be receiving priority over the majority of us who are simply experiecing slow speeds.

I've tagged Liz, who is a corporate level HughesNet employee, and with any hope she will see this and help you out.

@LizI know your swamped but can you please check out Vince's connection and possibly help him out as his entire internet service has been down since Saturday.

[Liz]

Hi Vince,

I'm glad you found the community, thank you for posting. I pulled up your account to investigate and from what I can see, your HughesNet diagnostics look OK. I even see that since around noon (ET) today your (I'm guessing) Amazon Echo has been connected via wifi and working since then. Your case notes from when you called in last weekend indicate some concern with the laptop used during troubleshooting. 

Do you have another device you can plug directly into the HughesNet modem to test? If so, please try that other device and let me know if you can get online.

Or do you have another LAN/ethernet cable to try connecting your laptop directly to the modem? If so, please try that other cable and let me know if you can get online.

Your cooperation, patience, and understanding are much appreciated.