To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys. The Hughesnet Community highly prefers testmy.net results as they can easily be shared.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
More like tar, When I first installed the service I was more than impresssed . The unit kicked . Sorry to say after two months of service, speeds are way down. There must be some problem there not talking about. I think the planet is shifting and throwwing the dish off . why else would everyone have the same problem. Maybe a report to higher level of commincations will clear this up.
You are reporting "to a higher level of communications," as the team here is directly from corporate HQ. Or do you mean higher, like the NSA?
If you'd like to troubleshoot your setup/network, post a new topic under Tech Support. You will need to log speed tests on Testmy.net as well, to get the process started on t his site. See C0RROSIVE's instructions.
just tested again 37 Mbps Kicking That's why I left verzion . Updated most software updates and ran and checked for malware there was none.
It's normally recommended that you set Netflix either to Standard or Low definition while streaming to save data.
If you are deliberately trying to stream in HD, Hughesnet's Video Data Saver may cause buffering issues, and turning it off may solve this.
Question , does my PC need to be on when watching netflex on a TV , not on line just turned on, not thats it's a big deal to turn on .
I'm really pleased with the service . I never had it so good.