Hi Darryl93,
I see it's your first post here, so welcome to the community! I've already started looking into this for you and have escalated your case. My diagnostics are showing that you're currently subject to the Fair Access Policy. When does your data usually reset?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hi Darryl93,
Thank you for the details. Our engineers are currently looking into your site, once I have an update for you I'll post back. I know you mentioned that performance has been unusually slower when subject to the Fair Access Policy, but in any case, while engineering investigates, I've sent you complimentary tokens if you want to keep trying. You may receive an e-mailed order confirmation for the free tokens.
Your patience and understanding are much appreciated.
Thanks,
Liz
" i will be suing the company"
Please be aware that dispute resolution with the company is via binding arbitration. The procedure is explained in the contract, which you can access here. Section 5.1.
I was helping the situation by telling you that you can't sue, which is what you said you'd do. If you have a gripe with the company, you can initiate procedures, but only through binding arbitration.
You have no idea whether I have kids or not.
You wrote
"you dont have kids who cant do their homework because of poor or no service its all principle"
You have no idea whether I have kids who can't do their homework. Maybe I do.
Best of luck to you, and God bless.
Beam "overload", which is a subjective term, is when the spot beam you're on has more active users on it than it can handle without a slowdown. Think a road designed for 5,000 cars per hour having 10,000 cars per hour trying to drive down it. Things slow down.
Numerous things can affect speed, including system load, problems with upstream providers, and even bad weather at your location or the gateway location. Prime time increases in usage also tend to affect speed. With a latency spike above 2000, it may point to a problem with an upstream provider somewhere.
If it continues, the reps can likely take a look at your HughesNet equipment, remotely, to see if anything is amiss. They're on M-F from approximately 9AM to 6PM EST. If it does continue, I'd reply about the problem so they know and can take a look.
The HN reps on this site will be back Monday; you will need to wait until then.
The reps will determine whether a tech visit is needed, and if so, whether it will cost anything. They will first troubleshoot remotely, however, to see what may be amiss.
They will respond to you on this thread. Check this thread every day to see if they have responded.
Darryl93 wrote:
Ok will i be able to make contact via this post or will i half to call agian please tell me i dont half to call agian
Good morning Darryl93,
I merged your new thread into this original one as we're still currently investigating your case. No need to create new threads for the same concern. Once I have any updates for you I will post back here.
Your cooperation, patience, and understanding are much appreciated.
Thank you.
-Liz
Hi Darryl93,
I appreciate your patience while my engineer is investigating your case. He's still digging for information, so when I have any news to share with you, I'll post back in this thread.
Which update(s) were you trying to download a couple weeks ago or so?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
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