Internet not working

[Cowhrsegrl]

My cable installer left cable laying on ground, the weed whacker cut the line in 2. I tried to change out the cable but still no internet. Any suggestions?

[maratsade]

May have to get a tech out. Hopefully the HN reps on this site will have options for you. 

Cowhrsegrl wrote:
My cable installer left cable laying on ground, the weed whacker cut the line in 2. I tried to change out the cable but still no internet. Any suggestions?

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[Liz]

Hi Cowhrsegrl,

Thank you for reaching out, glad you found the community. I've dispatched a complimentary tech to replace the coaxial cable. Your dispatch is currently scheduled for our earliest available slot: Saturday, Sep 12, 2020 between 11:00 AM-02:00 PM.

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

Thanks,

Liz

[Liz]

Good morning Cowhrsegrl,

Just following up on your case; I see you're back online without the tech needing to visit. If you need any other concerns addressed, feel free to drop by the community again.

Thanks,

Liz