Re: Internet speed slow - HughesNet Community

magram00 · ‎07-25-2020

Since the Pandemic, I have to "Refresh" on the average 40x a day. I downloaded a "Speedtest" and it said "Ping 81, Download 2.56, Upload 0.123"

What do I need to do?

maratsade · ‎07-25-2020

You will need to follow the instructions outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

Also, when you are having issues, go to the modem's internal page and post the number next to State Code.

GabeU · ‎07-25-2020

@magram00 wrote:
Since the Pandemic, I have to "Refresh" on the average 40x a day.

Are you referring to your browser? If so, what necessitates the refresh, and what happens when you do so?

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Liz · ‎07-31-2020

Hi magram00,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.