This has been escalated to engineering and they are looking into this now. We'll post back once we have news to share.
Your cooperation, patience, and understanding are much appreciated.
If you mouse over the orange system light in the SCC, you'll see that your speed is throttled because you're subject to the Fair Access Policy. If you check your Usage Meter, you'll see that your monthly data allowance will reset in about 6 days, after which your speeds will return to normal.
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.