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Internet working but VOIP not.

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New Member

Internet working but VOIP not.

 
3 REPLIES 3
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Distinguished Professor I

Re: Internet working but VOIP not.

You might have to provide a bit more info, but in the meantime, I'm tagging a couple of Hughesnet reps:

@Amanda

@Liz

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Distinguished Professor IV

Re: Internet working but VOIP not.

@Bandon

 

Is this something that just started?  

 

Have you tried power cycling your HughesNet equipment?  That means unplugging the equipment, waiting about a minute, then plugging it back in and waiting about five minutes before checking to see if the problem is alleviated.  I wouldn't power cycle both the HughesNet modem and the ATA at the same time.  I'd power cycle the modem, then wait about five minutes and try your phone, and if it's still not working, try power cycling your ATA, then see after that.

 

The reps are on M-F from approximately 8AM to 5PM EST, so if power cycling the HughesNet equipment doesn't help the reps will help you.   


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Moderator
Moderator

Re: Internet working but VOIP not.

Hi Bandon,

 

  I see it's your first post here, so welcome to the community! I pulled up your account and I see our chat agent has already gotten your HughesNet Voice service working again! Feel free to contact us again if you have any other concerns, we're here to help.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.