Internet working but not Hulu or Netflix

[Anonymous1991_1]

Since April 3rd none of my apps have been working like Netflix, Hulu and even amazon movies wont play or will continue to give me a error message. Can someone please point me in the right direction of getting this to work i've tried everything and even getting through to customer service is really hard right now, I can't reach a live agent due to this COVID-19.

[maratsade]

The pandemic is affecting services and it has to do with so many people being at home right now, and ISPs prioritising things outside streaming, such as education apps and business communications apps. 

Right now your best bet is to be patient until the major crisis the country and the world are going through subsides. 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Anonymous1991_1 wrote:

Since April 3rd none of my apps have been working like Netflix, Hulu and even amazon movies wont play or will continue to give me a error message. Can someone please point me in the right direction of getting this to work i've tried everything and even getting through to customer service is really hard right now, I can't reach a live agent due to this COVID-19.

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[Anonymous1991_1]

Thank You!

[Liz]

Hi Anonymous1991_1,

Thank you for reaching out to us. Just to add onto what maratsade said:

We understand this is a difficult period for many of our customers affected by recent events. HughesNet has implemented numerous prioritization enhancements focused on education applications/websites and, for those working at home, many popular business and communication apps.

While it may not be immediately apparent, HughesNet, like all Internet Service Providers, is experiencing increased network traffic, which is likely to be a contributing factor to your issues with streaming. Currently, our engineers are working around the clock to keep our network stable and traffic flowing as smoothly as possible for all our customers.

This type of problem typically does not require a visit from a technician or any configuration changes of the HughesNet equipment to see an improvement. However, there are some steps you can take to adjust the settings of your streaming application or device which may help improve your streaming experience. Check out the bottom of this message for a set of links for the more popular apps/devices and their respective support pages.

If you still do not see any improvement after adjusting your streaming app/device settings, please check the following HughesNet support articles.

How do I get the most out of my HughesNet service?

Slow/No Connectivity

What is Service Plan Data? (and how is it used?)

hug2 vs hug5 Wi-Fi networks

Support pages for various popular streaming devices:

Roku

AppleTV

Amazon Fire Stick

Streaming App Settings:

Netflix, Hulu, Amazon Prime, YouTube, Facebook, Tumblr, Instagram, news sites, etc. may contain videos, animated gifs, and sound clips that start playing, therefore that entire video may have already downloaded to your device. Make sure you’re using the latest version of the streaming app. Not all sites have a feature to turn off auto-play.

Netflix (Adjust playback quality to Standard Definition)

Facebook (Change the Autoplay option to OFF)

Android

iPhone

Your patience and understanding are much appreciated.

Thanks,

Liz