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Is it HughesNet or My Router?

Senior

Is it HughesNet or My Router?

Having terrible problems lately with my IOT....Google Home devices, smart outlets, smart plugs.  Very slow to react and when they do, after the action is performed, I get a message **bleep** and right now it's working.  Is there a program/app I can download and run to see if my router/modem is dropping the signal or if it's the Internet connection?  I have Wifi Analyzer and saw it, once, dip down to -100dBm and then back to -40.  I haven't had the chance to catch it showing the wifi completely degraded and test my Google Home response/non-response.  I'm sorry if my terminology isn't spot on.  Maybe you can figure out what I'm trying to ask LOL

Thanks

19 REPLIES 19
Distinguished Professor III

Re: Is it HughesNet or My Router?

@monicakm 

 

It's neither.  It's GREMLINS!  Smiley Tongue  J/K, and just a little levity for a situation which is no doubt maddening.  

 

You can try the HughesNet mobile app, which has a WiFi signal meter, but it's only going to test the signal of the WiFi of your HughesNet HT2000W modem, not that of your Netgear router.  And, though a WiFi issue wouldn't be causing what you're seeing in the SCC, keep in mind what I said about the WiFi of the HT2000W and the Netgear router fighting against each other, if you're using the same band with both.  Again, I don't know your particular setup, but it's always best to only use one source for WiFi, as in the HT2000W or the Netgear router, but not both, even if you're using different bands with each, as it can complicate matters when trying to troubleshoot issues.  If you prefer the Netgear router, and it can provide both 2.4Ghgz and 5Ghz WiFi (if you need both bands), I would use the WiFi from just that, with the WiFi of the HughesNet HT2000W modem disabled.

 

Again, though, what you're seeing in the SCC is something else.  It can certainly cause issues with your WiFi, as if your internet is down, your WiFi isnt' going to work, or at least there will be no internet through it, but it wouldn't work the other way, as in your WiFi causing a connection issue to the satellite/gateway.  That's being caused by something else.

 

P.S.  Just in case anything "bleeps" in this reply, I've taken a snapshot of its preview.  If it does "bleep", I'll edit the post and add the picture.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Senior

Re: Is it HughesNet or My Router?

Whatever it is Gabe, this time it's kicking my hinder most parts!  I can't remember ever having this bad of a problem and not being able to figure out what's going on.  I've also never been 60 and my tech brain draining at an alarming rate (sigh).  

I have the HN app on my phone.  I don't think I've ever used the wifi signal meter.  I have an app called Wifi Analyzer

and have used it quite a lot.  I caught it a few days ago dropping all the way down and then bounce back up.  I've since

disabled  my HN radios and got a boost in signal strength (on the SCC).  I can't disable the Netgear radios.  It's what all

my smart devices are on.  I got a boost in signal strength when disconnecting HN 2.4 and 5.  

Re: Is it HughesNet or My Router?


@monicakm wrote:

Having terrible problems lately with my IOT....Google Home devices, smart outlets, smart plugs.  Very slow to react and when they do, after the action is performed,

 

  I am an old ( 72 ) retired industrial electrican and process controls programmer.    IMO there are better solutions out there that don't use WiFi for control   I use a SCADA system that actually uses my house wiring to communicate with  remote devices.  There are a lot of people that make these systems  The stuff I use can be found at:

 

  https://www.x10.com/

 

 

 

 

Distinguished Professor III

Re: Is it HughesNet or My Router?

@monicakm 

 

When your service is working, and the SCC status page is showing all green checks, does it take forever for that, or any other, SCC page to open?  If so, do you have a computer that's connected directly to the HughesNet modem with a LAN cable, or one that you can connect directly to the modem with a LAN cable, to see if that SCC page still takes a long time to open while directly connected vs WiFi?  

 

If everything is working, as in all green check marks, the SCC should open nearly instantly with a LAN cable connected device.  If it's not, something is very wrong.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Senior

Re: Is it HughesNet or My Router?

Oh yes.  If the SCC showed a problem, I wouldn't think too much about the page loading slowly.  I just tested it again.  It took 37 seconds to fully load.  All systems are green and signal strength is 92.  I don't know about the LAN cable.  I tried to look back there and remember what I used to know about all that Smiley Surprised  What I can tell you tho is that nothing has changed as far as connections and cables (or routers) and the SCC page used to snap open.  Internet browsing was good enough (for satellite) and my IOTs worked flawlessly.  Now, none of that is working worth of flip Smiley Sad  For instance, GH used to reply to questions  in 3-4 seconds.  I just asked about the time.  It took 11 seconds to answer and THEN said "there was a glitch, try again in a few seconds".  More times than not it isn't replying at all and tells me to check my modem or router.  Yes, something is VERY VERY wrong.  What's the next step Distinguish Professor III? Smiley Happy 

Distinguished Professor III

Re: Is it HughesNet or My Router?

@monicakm 

 

Well, the next step I would try is a device that is connected directly to the HughesNet modem via LAN cable.  What I'm trying to figure out is if the problem is with the Netgear WiFi, or even the Netgear router as a whole.  If there's no problem with a LAN cable connected device, it may suggest that the problem lies somewhere with that Netgear router, though where/what part of it would/will require more troubleshooting.  Routers can start having issues and cause problems like this.  

 

The ideal way to test this would be to disconnect everything from the HughesNet modem, including the Netgear router (at least temporarily, for the test), and then connect a single device to the HughesNet modem with a LAN cable, whether that be a desktop computer (if you have one and it's possible) or a laptop computer that has the ability to connect via LAN cable.  To allay any confusion, a LAN cable and an Ethernet cable are the same thing.  

 

This is ONLY concerning the problem of the SCC taking forever to load, as that shouldn't be happening when the SCC is showing that the modem is connected and working properly (green check marks).  This isn't concerning the problem of the red X's that are sometimes showing in your SCC.  

 

This is pretty much going to be a process of elimination.  Checking the most basic connection, then adding the next thing, then adding the next thing, and so on and so on, until the problem creeps up and we can figure out where it is.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Senior

Re: Is it HughesNet or My Router?

Thanks Gabe.  I really appreciate you taking the time to help me with this.  OK, Netgear is turned OFF.  There are no connections to it and the modem.  The modem is directly connected to the desktop computer.  Still taking a looooong time to load the SCC.  12 seconds for it to come up and 27 seconds for it to fully load.  All systems on the SCC are green.  Nothing but the desktop computer is connected to the modem.  So this rules out the Netgear router.  There is even a delay in typing in these (and other) forums.  A whole word or two may go undetected (like it just did) before displaying on the screen.  

Re: Is it HughesNet or My Router?

  Very strange!  Some things I would try:

 

  Make absolutely sure the modem WIFI is turned off.

  Check with a system monitor to see if you have a process that's a CPU hog.

  Switch to other LAN ports.

  Try  a different computer. 

Senior

Re: Is it HughesNet or My Router?

Things that you have suggested that I can try...
I will try switching to another Lan port.